Digital Transformation Expert

1 week ago


Singapore OCBC Full time
About OCBC
We are a leading financial institution committed to delivering innovative solutions that drive business growth and operational efficiency. Our digital transformation journey is a key driver of this vision, and we seek a skilled Senior Business Analyst to play a critical role in shaping our regional strategy.

As a key member of our digital operations team, you will be responsible for analyzing current business processes, building and maintaining multi-year roadmaps, identifying opportunities for digital transformation, and working closely with stakeholders to implement innovative solutions that optimize operational efficiency and enhance customer experience. You will also have the opportunity to leverage your expertise in data analysis and visualization tools such as Excel and Power BI to inform business decisions and drive operational improvement.

Main Responsibilities:
- Develop and maintain multi-year roadmaps to deliver benefits
- Work with stakeholders across various departments to gather and document detailed business requirements for digital transformation initiatives
- Analyze existing operational processes to identify inefficiencies, bottlenecks, and areas for improvement through digitalization
- Collaborate with IT and operations teams to design and implement digital solutions that address business and operation's needs
- Utilize data to provide insights on operational performance, identify trends, and recommend data-driven improvements to support digital transformation
- Serve as a liaison between business units, IT, Operations, and external vendors, ensuring clear communication and alignment throughout the transformation process

Requirements:
  • 10+ years of experience as a Business Analyst, with a focus on operations or digital transformation
  • Effective in building and maintain multiyear roadmaps to deliver benefits
  • Strong understanding of business process analysis and improvement methodologies
  • Experience with digital tools and technologies, such as automation platforms and data analytics
  • Proficiency in data analysis and visualization tools (e.g., Excel, Power BI)
  • Excellent problem-solving skills with a detail-oriented approach to identifying and addressing business and operation's needs
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams across the region
  • Experience with project management methodologies and tools (e.g., SDLC, Agile, Scrum)


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