Help Desk Specialist
4 weeks ago
At TELISTAR SOLUTIONS PTE. LTD., we are seeking an experienced Help Desk Specialist to join our team.
About the RoleWe are looking for a skilled IT professional to provide technical support to our clients. The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and problem-solving skills.
The successful candidate will be responsible for:
- Responding to client support requests in a timely and professional manner;
- Contacting clients to gather information about the nature of the issue;
- Traveling to client locations or connecting via remote link to troubleshoot issues;
- Installing and maintaining hardware and computer peripherals;
- Upgrading operating systems and computer software;
- Troubleshooting network connection issues;
- Providing advice on software or hardware upgrades;
- Offering basic training in computer operation and management;
- Completing job reports and ordering supplies;
To be successful in this role, you will need:
- A minimum of 2 years' experience in a similar role;
- Basic knowledge of group policies, Active Directory, and Exchange;
- In-depth troubleshooting skills of Windows OS (Windows 10 & 11), Mac OS, Microsoft Office & Office 365 applications, PC/Laptop hardware, PC/Laptop peripherals, including printers and mobile devices;
- The ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure;
- Excellent customer service and people skills;
We offer a competitive salary of SGD $45,000 - $55,000 per annum, depending on experience.
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