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Credit Risk Specialist, Collections

3 months ago

Singapore MariBank Full time

Job Description:

  • Design and drive implementation for consumer and SME loan’s collection strategy, including but not limited to workflow design, phone collection, site collection, legal procedure, outsourced management, etc.
  • Utilize negotiation skills to resolve delinquency issues.
  • Provide debt solution by assisting customer with their debt obligation (e. g. offering restructure or settlement program).
  • Utilise available tools and technology to influence customer behaviour with established procedures.
  • Ensure proper collection actions including initiate legal actions, liaise with internal legal counsel.
  • Manage outsourced debt collection agencies and drive their performance.
  • Monitor Service Levels and adherence to policies and standards at debt collection agencies.
  • May work with business teams to develop system process improvements and solutions.
  • Conduct necessary data analysis and UAT plan, monitor key performance indicators, present findings, and recommendation to senior management.
  • Monitor and manage Auto-Dialler system, involving in setting KPI, report monitoring, parameter management, call strategy alignment, initiation and enhancement.


Requirements:

  • Minimum 2 years of experience in the loan collection or credit risk management area.
  • Bachelor Degree and above.
  • Excellence communication and negotiation skills.
  • Familiar with legal proceedings and debt agencies management.
  • Responsible, proactive, adaptable, organised, teamplayer, and results-oriented.