Analyst, Collection Specialist, Risk Management Group

1 month ago

Singapore DBS Bank Limited Full time
Business Function

Risk Management Group works closely with our business partners to manage the bank's risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Job Objective

To maximise the recovery of past due outstanding by taking effective and persistent collection actions against past due account holders.

Responsibilities
  • Contact 1 to 29 day past due customers for payment and containing flow of delinquent accounts.
  • Provide customers with sufficient information and the appropriate methods to make payment to the Bank.
  • Review customers' profiles and introduce the most effective collection actions.
  • Handle customer's queries / concerns / objections in an objective and empathetic manner. Active listening is a key component here.
  • Follow-up with past due customers via various communication mechanisms such as telephone, SMS, emails and letters.
  • Promptly escalate irregular cases to team leader for advice and direction.
  • Meet or exceed customer's expectation by offering solutions to cases with genuine financial difficulty.
  • For cases with no valid contact number, collectors will try to contact the joint borrower (if any), search for alternative sources such as contact number from other related products, etc.
  • For customers facing financial distress or facing hardship, recommend repayment plan. Ensure that all the relevant information is conveyed to the customer.
  • Provide administrative-related support such as updating of delinquent account history, updating change of customers' data, accepting payment instruction, adjusting payment apportionment, reversing charges, sending duplicate statements/ letters, collation of MIS, etc.
  • Exercise due diligence in compliance and control to minimise risk exposure of the Bank.
Requirements
  • Degree/Diploma holder with 1 to 2 years' experience.
  • Highly motivated team player with relevant experience.
  • Able to manage difficult customers & situations independently.
  • Excellent interpersonal and communication skills.
  • Good analytical and decision-making skills.
  • Possess knowledge or aptitude to pick up features of different consumer credit products.
  • Knowledge / experience in customer service, telemarketing and call centre will be added advantage.
  • Proficient in Microsoft Office applications.
Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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