Senior Associate/ Associate, Customer Support
3 months ago
As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.
Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.
Job Purpose
- Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants
- Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers
- Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business
- Ensure market integrity and smooth functioning of the Digital Exchange
- Highlight any abnormalities in the participants Order-Book in the Trading Platform
- Initial escalation and point of contact for the onboarded Members and Market-Makers
- Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)
- Escalation management for any breaches / breaks
- Collaborate with internal teams within the Bank to deliver a best-in-class service
- Be innovative and decisive in addressing issues and problems
- This is a shift base role; Monday - Friday
- Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity)
- Primary point of escalation to resolve queries, issues and problems raised by clients for the shift
- Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations
- Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets)
- Monitor connectivity and latency alerts, as well as Intraday nett position and settlement
- Perform Order-Book health checks via the prescribed user-interface
- Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions
- Participate in front-end user testing and validate test cases for deployment
- Support Exchange operations during assigned shift hours on rotational basis
- Independent and decisive to handle business/technical issues alone during shifts
- Keen to learn, take initiative and go beyond the scope of work
- Perform any other duties assigned by the management
- Have experience either in electronic trading or having worked in an Exchange would be an advantage
- Understanding of trade lifecycle from front to middle to back-office operations
- Understanding of crypto currencies, how they traded and stored will be an asset
- Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
-
Singapore DBS Bank Limited Full timeJob Title:Senior Associate/Associate, Customer Due Diligence SpecialistJob Summary:DBS Bank Limited is seeking a Senior Associate/Associate, Customer Due Diligence Specialist to join our Corporate and Investment Banking team. The successful candidate will be responsible for conducting Customer Due Diligence (CDD) reviews for existing SME Banking customers,...
-
Associate/senior associate
3 weeks ago
Singapore AEDAS PTE. LTD. Full timeAEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 12 offices forms a diverse staff base with skills across...
-
Senior Customer Service Associate
4 weeks ago
Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full timeJob SummaryWe are seeking a highly skilled Senior Customer Service Associate to join our team at NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. As a key member of our Group Contact Centre, you will be responsible for providing exceptional customer service to patients and the public.
-
Senior Sales and Support Associate
2 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob Title: Senior Sales and Support AssociateAbout The Supreme HR Advisory Pte. Ltd.We are a professional advisory firm specializing in human resources and management services. Our team is dedicated to providing expert guidance to businesses, ensuring they achieve their goals while maintaining a positive work environment.Salary:$3,800 - $4,000 per monthAbout...
-
Senior associate, communications
2 weeks ago
Singapore RSVP Singapore The Organisation Of Senior Volunteers Full timeThe Role As our digital marketing and social media associate, you will be pivotal in driving our organisation's online presence and engagement. You will be responsible for ideating, creating, and managing compelling content across various digital platforms, including Facebook, Linked In, Instagram, You Tube, website, and more. Key Responsibilities ·...
-
Associate/Senior Associate
2 months ago
Singapore AEDAS PTE. LTD. Full timeRoles & ResponsibilitiesAEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 12 offices forms a diverse staff...
-
Executive Support Associate
2 weeks ago
Singapore POLYMEDIC TRADING ENTERPRISE PTE LTD Full timeAre you a highly skilled professional with a passion for providing exceptional support to senior leaders? Do you have at least five years of experience working in multinational companies, and are you proficient in Microsoft Office, Microsoft Excel, and data management?We are seeking an Executive Support Associate to join our team at Polymedic Trading...
-
Associate
3 days ago
Singapore This Is An IT Support Group Full timeJob Description The Associate role is for fresh graduates to 1 year of working experience in accounting, audit, corporate or individual insolvency and/or restructuring space. The Associate will be expected to assist in liquidation and restructuring engagements. Some of the areas of work include (but are not limited to): Preparation of documents for conflict...
-
Senior social work associate
2 weeks ago
Singapore This Is An IT Support Group Full timeCOMPANY DESCRIPTION THK MC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THK MC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who...
-
Sales associate/ senior sales associate
4 days ago
Singapore Richemont Full timeRoger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, embody substantial expertise expressed through the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand’s signatures, and determination its driving...
-
Investment Associate
4 weeks ago
Singapore CAMBRIDGE ASSOCIATES ASIA PTE LTD Full timeRoles & ResponsibilitiesWHO ARE WE?Cambridge Associates is a leading global investment firm. We work with endowments & foundations, pension plans, and ultra-high net worth private clients to build, implement and manage bespoke investment portfolios that generate outperformance so that they can maximize their impact on the world. Our goal is to meet clients...
-
Customer Support Associate
4 weeks ago
Singapore FCA CONSULTANTS PTE. LTD. Full timeJob SummaryAt FCA Consultants PTE. LTD., we are seeking a highly organized and detail-oriented Customer Support Associate to join our team. The successful candidate will be responsible for managing internal change requests, tracking and preparing referral programs, and providing excellent customer communication.Key ResponsibilitiesChange Request...
-
Associate
3 weeks ago
Singapore LEK Full timeL. E. K.’s Associate role offers exposure to multiple industry sectors and a wide variety of commercial challenges. The nature and pace of L. E. K.’s strategic work facilitates the rapid development of a highly analytical skill-set, which is underpinned by a structured training programme. Together, these elements provide exceptional preparation for any...
-
Associate / senior associate
3 days ago
Singapore Surbana Consultants Pte Ltd – Kingdom Of Saudi Arabia Full timeAssociate / Senior Associate Apply locations Singapore time type Full time posted on Posted 3 Days Ago job requisition id JR108143 The Opportunity We are looking for a dynamic, passionate, and experienced architectural professional to lead and provide direction on the various stages of SAA's project/s: from pre-design, design, design development, tender...
-
Associate
3 weeks ago
Singapore LEK Full timeL. E. K.’s Associate role offers exposure to multiple industry sectors and a wide variety of commercial challenges. The nature and pace of L. E. K.’s strategic work facilitates the rapid development of a highly analytical skill-set, which is underpinned by a structured training programme. Together, these elements provide exceptional preparation for any...
-
Associate
3 weeks ago
Singapore LEK Full timeL. E. K.’s Associate role offers exposure to multiple industry sectors and a wide variety of commercial challenges. The nature and pace of L. E. K.’s strategic work facilitates the rapid development of a highly analytical skill-set, which is underpinned by a structured training programme. Together, these elements provide exceptional preparation for any...
-
Associate
3 weeks ago
Singapore LEK Full timeL. E. K.’s Associate role offers exposure to multiple industry sectors and a wide variety of commercial challenges. The nature and pace of L. E. K.’s strategic work facilitates the rapid development of a highly analytical skill-set, which is underpinned by a structured training programme. Together, these elements provide exceptional preparation for any...
-
Senior associate
2 weeks ago
Singapore PSA International Full timeJoin our Portfolio Management team as a Senior Associate/Associate to support Group ALCO in asset-liability management, capital & funding planning, and financial objectives. Collaborate with analytics, global financial market, and finance controllers to streamline investment decisions and internal risk compliance. Provide macro research, implement portfolio...
-
Senior associate
3 weeks ago
Singapore UOB Kay Hian Pte Ltd Full timeJob Title: Senior Associate UOB Kay Hian Pte Ltd is seeking a highly skilled and experienced Senior Associate to join our team. Responsibilities: Perform reconciliation on equities/products to ensure accuracy with upstream custodians. Identify breaks and resolve discrepancies. Responsible for MAS yearly valuation reporting and Statutory Board quarterly...
-
Associate
3 weeks ago
Singapore LEK Full timeL. E. K.’s Associate role offers exposure to multiple industry sectors and a wide variety of commercial challenges. The nature and pace of L. E. K.’s strategic work facilitates the rapid development of a highly analytical skill-set, which is underpinned by a structured training programme. Together, these elements provide exceptional preparation for any...