Associate/Analyst, Relationship Manager, SME Banking, Institutional Banking Group
2 hours ago
SME Banking provides customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.
Responsibilities
- Client Relationship management/ Servicing
- Hold end-to-end SME customer relationships across servicing and sales activities, while encouraging customers to be mobile-first and embrace DBS digital tools (E.g., IDEAL, Joybot)
- Providing servicing support to customers:
- Manage escalated inbound requests efficiently and in a timely manner, and ensure customers are satisfied with issue resolution.
- Understand clients' business needs to provide personalized and tailor solutions and recommendations, aided by tools available to the RM
- Act as the key point of contact for clients to address escalated issues and servicing needs
- Work with our partners like Branches, DBS BusinessCare and T&O departments to manage and resolve customer issues.
- Know our customers by performing Customer Due Diligence (CDD) for Account Opening, Trade/FX/BG/Merchant/Card applications, as well as during trigger events.
- Perform credit reviews for borrowing corporate customers and also manage corporate customers' expectation on line reduction/recall of facilities, this including the working out of acceptable repayment schedules.
- Sales & Business Development
- Identifying and follow up on sales opportunities , as well as to cross-sell any relevant products to the customers
- Drive growth and achieve revenue targets
- Degree / Diploma Holder, with at least 2 years of working experience
- Good communication and customer service skill
- Good team player
- Ability to multi-task
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