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MD, Head of Site Reliability Engineering, Group Technology
2 months ago
Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Overview:
As the Head of Site Reliability Engineering (SRE) & Governance, will be responsible for leading and overseeing the SRE & Governance team to ensure the stability, reliability, and scalability of our banking platforms and services. This role requires a visionary leader with a deep understanding of SRE principles, a strategic mindset, and a hands-on approach to problem-solving. The ideal candidate will have a strong background in software engineering, infrastructure management, and a proven track record in driving reliability improvements in complex technical environments.
Key Responsibilities:
• Leadership & Strategy:
o Develop and execute the overall SRE strategy in alignment with the bank's business goals and technological vision.
o Lead, mentor, and manage a team of SRE engineers, fostering a culture of collaboration, innovation, and continuous improvement.
o Consolidate and oversee the bankwide production support team to ensure consistent and reliable service across all platforms.
o Define and implement the SRE framework and policy, standardizing reliability practices across the organization.
o Establish and lead a Centre of Excellence (COE) for SRE, promoting best practices and continuous learning.
• Reliability & Performance:
o Design, implement, and maintain robust monitoring, alerting, and incident response systems to ensure high availability and performance of banking services.
o Drive the adoption of best practices in system design, capacity planning, and performance optimization.
o Identify and mitigate potential risks to system reliability, proactively addressing issues before they impact customers.
• Monitoring & Analysis:
o Develop and implement monitoring & analysis strategies to proactively identify and address potential issues within the technology infrastructure.
o Utilize data-driven insights to optimize system performance, reliability, and scalability.
o Collaborate with cross-functional teams to establish monitoring tools and metrics, ensuring alignment with business objectives and goals.
Automation & Tooling:
o Champion automation efforts to streamline operational processes, reduce manual intervention, and increase system efficiency.
o Develop and maintain tools and scripts for infrastructure management, deployment, and monitoring.
• Incident Management & Troubleshooting:
o Lead incident response efforts, ensuring timely resolution of issues and effective communication with stakeholders.
o Conduct root cause analysis and implement corrective actions to prevent recurrence of incidents.
o Maintain comprehensive documentation of incidents, resolutions, and preventive measures.
• Capacity Planning & Scalability
o Lead capacity planning efforts to ensure that technology infrastructure can support current and future business needs.
o Develop scalability strategies to accommodate growth and fluctuations in demand.
o Collaborate with cross-functional teams to implement scalable solutions and optimize resource allocation for efficient and effective operations.
• Quality Assurance & Resiliency:
o Build and maintain robust quality assurance processes to ensure the reliability and performance of all banking services.
o Lead efforts to enhance the resiliency of the bank's infrastructure, ensuring systems are robust against potential failures and disasters.
o Oversee Level 1.5 technical risk management, identifying and mitigating risks that could impact the bank's technology operations.
• Tech Risk:
o Establish and enforce robust technology governance frameworks, policies, and controls to mitigate operational, cyber, and compliance risks.
o Ensure adherence to all regulatory and legal requirements.
• Processes for Build and Operate:
o Develop and optimize processes for building and operating technology infrastructure to ensure reliability, performance, and scalability.
o Implement best practices and standards for configuration management, deployment, and monitoring of systems.
• Software Development Life Cycle (SDLC)
o Implement and oversee best practices for SDLC.
o Collaborate with development teams to ensure that SDLC processes are aligned with reliability and performance goals.
o Drive continuous improvement in SDLC processes to enhance the quality, efficiency, and reliability of technology solutions.
• DevOps
o Champion the adoption and implementation of DevOps principles and practices.
o Collaborate with development and operations teams to streamline processes, automate tasks, and improve collaboration.
o Drive continuous integration, continuous delivery (CI/CD) pipelines, and infrastructure as code initiatives to enhance efficiency and reliability.
• Collaboration & Communication:
o Work closely with the application & infrastructure teams to ensure that reliability is built into the architecture and design of new features and services.
o Communicate reliability goals, progress, and challenges to executive leadership and other stakeholders.
o Promote a culture of transparency and accountability within the SRE team and across the organization.
• Vendor Management:
o Manage relationships with external vendors and service providers relevant to SRE, ensuring their services align with the bank's reliability and performance standards.
o Negotiate contracts and service level agreements (SLAs) with SRE-related vendors to secure favourable terms and ensure accountability.
o Continuously evaluate vendor performance in the context of SRE, addressing any issues and exploring new opportunities to optimize service delivery.
o Collaborate with vendors to stay abreast of the latest SRE technologies and tools that can enhance the bank's infrastructure and reliability.
Qualifications & Requirements:
• Education & Experience:
o Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
o Minimum 20 years of experience in software engineering, infrastructure management, or a related technical field.
o Minimum 5 years of experience in a leadership role within an SRE or DevOps team, preferably in the banking or financial services industry.
• Technical Skills:
o Proficiency in programming languages such as Python, Go, Java, or similar.
o Strong understanding of cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes).
o Experience with infrastructure-as-code tools (Terraform, Ansible, etc.) and CI/CD pipelines.
o Deep knowledge of monitoring and observability tools (Prometheus, Grafana, ELK stack, etc.)
• Soft Skills:
o Excellent leadership, mentoring, and team-building skills.
o Strong problem-solving and analytical abilities.
o Effective communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
o Strategic thinking and a proactive approach to identifying and addressing potential issues.
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
