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Operations Analyst, Client Services- 12 months

2 months ago

Singapore Pontoon Asia Pacific Full time

Title: Operations Analyst, Client Services

Duration: 12 Months

Location: 50 COLLYER QUAY, Singapore

Description:

We are looking to recruit a highly motivated & industry established professional to join our Client Service team in Singapore as part of our Prime Brokerage Client Services team.

The department is part of Global Market Operations comprising of Client Services Specialists covering Prime Brokerage, Operations Client Relationship Management (OCRM) and Futures & Options and OTC Clearing. This structure is replicated regionally in US and EMEA, covering global and key regional client relationships.

Role Description

This role is with APAC Global Markets Client Service group with primary responsibilities for Prime Brokerage Client support. The individual will have extensive interactions with the clients, external counterparties, internal teams like trading desks, sales, and technology both locally and cross regional

• Responsible for managing a portfolio of Equity & Foreign Exchange Prime Brokerage (EQPB/FXPB) clients & be the main point of contact for the clients on all operational matters and act as client advocate within to ensure clients’ needs are met.
• Primary role is to provide operations and client service support to ensure client's queries are handled in an appropriate and timely manner. For FXPB, role will include managing the trade lifecycle events from trade capture, exception processing, credit approval, trade matching and reconciliation of positions into downstream systems.
• Candidate will be required to coordinate and liaise with internal teams in APAC, EMEA and US to provide coverage and support for global clients.
• Partnership with Prime Brokerage Account Management/Sales to provide analysis and broker reviews on regular basis.
• Provide clients with in-person demonstrations of client interface systems.
• Provide new product/market support to clients.
• Identify and streamline operational tasks and ensure high level of Straight-Through-Processing (STP).
• Produce client and management reporting metrics.

Requirements

• Client facing experience and ability to conduct discussions with Clients in a confident manner.
• Strong communications skills and ability to manage other teams to ensure resolution of queries.
• Self-motivated and able to work independently. Candidate will be able to prioritize and know when to escalate.
• Excellent time management skills: Able to prioritize and handle high volume and time sensitive client queries.
• Demonstrate a logical approach to problem solving.
• Ability to work under pressure in a team environment potentially managing multiple projects/deadlines simultaneously.
• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.
• Demonstrate a high level of commitment and professional work ethic.
• Understanding of Markets Operations Trade lifecycle with ideally a focus on FX, Settlements & Corp Actions.
• Fluent in written and spoken English, plus additional languages would be a benefit but not essential (Mandarin/Cantonese/Japanese.)
• Strong Microsoft Office skills (PowerPoint/Excel/VBA) would be preferred.

Other Qualifications
• Knowledge of industry rules and regulations, as well as common industry wide business practices.
• Strives to bring new thoughts and ideas to teams, to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect, and meet the diverse needs of our clients and employees around the world.