Product Analyst- 12 month contract

2 months ago


Singapore Pontoon Asia Pacific Full time

Title: Product Analyst

Duration: 12 months

Location: Harbourfront, Singapore

 

Run the day-to-day operations of the technology platform (MS SQL Server, Oracle, Unix). Identifies possible production issues, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.

  • Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers
  • 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent)
  • Excellent written and verbal communication skills (English)
  • Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, Java Web Services Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services MuleSoft.
  • Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft
  • Strong operating system knowledge in Unix and Windows including strong scripting skills
  • Must have experience with Oracle, DB2 and PL/SQL query performance tuning.
  • Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
  • Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring Production Governance
    Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
  • Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
  • Leads End-to-End maintenance responsibility of all production services related to technology. Work activities specific to Production Shared Services include: Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management.
  • Support of on-call rotation for off-hours and weekend support as needed

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