Control Management;Executive Director, Business Risk Fraud, Business Risk
2 weeks ago
Posting Date: 1 Sep 2024
Location:
Singapore (City Area), SG, 048624
Company: United Overseas Bank Ltd
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Retail provides Personal Banking, and Private Bank customers with financial solutions that are tailored to their needs across their respective life and business stages. Our customers can easily access our services across our global network of branches, self-service machines, automated teller machines and internet and mobile banking solutions.
Job Responsibilities
Advisory & Strategy
- Act as the subject matter expert within the Business Risk and Controls Management (BRCM) function on fraud-related matters, specifically around fraud frameworks, investigation approaches, and surveillance - where appropriate, advise Fraud Operations on emerging themes
- Influence the business segment-level anti-fraud strategy, ascertaining the implications of new regulations (and translation of framework & policy requirements into business processes), emerging fraud trends, new products / channels launched by the business on anti-fraud activities
- Coordinate setting of the business segments' fraud risk appetite thresholds and statements
- Engage Group Retail business stakeholders in identifying and advising required systems and efficiency analytics to aid Fraud Surveillance, including identifying and working with Data Analytics teams on risk management initiatives
- Collaborate with internal stakeholders within the bank (e.g. Group Compliance) to provide domain knowledge and feedback based on detective analytics models developed by the bank to enhance Fraud Detection & Surveillance
- Proactively identify key emerging fraud risks within the business segment and/or industry and propose risk mitigating measures/controls (based on thematic findings identified from cases escalated)
- Advise Fraud Operations on fraud-related matters in a consultative and collaborative manner to support updating / designing Fraud Risk Management controls (including providing oversight on rule changes, reviewing SOPs / process manuals, and ensuring controls are compliant with regulatory requirements and Group-wide Fraud Risk Management Frameworks & Policies) - additionally, provide oversight on regulatory matters / liaising with respective subject matter risk assurance teams across Group Retail.
- Serve as first-point of contact for fraud-related cases escalated by Fraud Operations, providing Subject Matter Expert (SME) knowledge and expert advisory on cases (including supporting enhanced investigations, supporting determination of settlement outcomes, and providing advisory on retention of customer relationships as required)
- Maintain a strong sense of the business segment's case escalation framework, to promptly identify and escalate cases to Group Compliance and/or to senior management, where required
- Support definition and analysis on fraud metrics and management information (MI) from teams involved in managing Fraud Operations; receive, collate, and sense-check fraud metrics and MI across all teams supporting Fraud Operations, and conduct portfolio analysis to understand patterns across customer segments and risk types
- Organise and manage Line 1 Fraud-related governance forums, ensuring that senior management is periodically updated on key metrics and developments
- Assist to provide guidance, training, and support to the business units within the segment, and represent BRCM on projects and working groups as required; work closely with Group Compliance to provide inputs to mandatory and thematic anti-fraud training
- Assist to educate customer touchpoints on emerging fraud risks / attack vectors which may be encountered by customer segments within the business, and potentially lead to increased volumes of customer queries
- 15+ years of experience in financial services, related to Fraud risk and regulatory compliance
- Proven leadership and people management skills
- Strategic thinking, analytical and result-oriented
- Strong stakeholder management
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a difference.
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