VP/SVP, Data Translator, Technology
3 months ago
Group Technology and Operations (T&O) Data Chapter is committed to building maximising key data and analytical capabilities to transform T&O. Data empowers our everyday operations and through a strategic focus across operations automation, service management, quality & control checks, and customer / employee experience, we aim to enable an AI Fuelled T&O.
About the role
Make your mark by helping us enable T&O to create experiences that matters to our employees and customers, through embedding data and analytics pervasively through T&O operations. In your role as a senior Data Translator, you will lead and partner T&O strategically in this journey. Your focus will be on ensuring we break new grounds sustainably and create economic impact within T&O. This will require key partnerships across business, technology, transformation and data chapter teams.
Responsibilities:
Strategic delivery & Thought Leadership:
- SME in driving scalable data and advanced analytical solutions with economic impact
- Translate business problem/opportunities into tangible analytics requirements including AIML initiatives (and GenAI opportunities)
- Understand business drivers and lead the development of control towers utilizing Data Driven Operation Model (DDOM).
- Evaluate new techniques and technologies in industry to address business challenges and to leverage for internal improvements
- Manage a portfolio of initiatives across Operate and Build effectively taking into consideration the lens of priority, impact, and risk.
- Oversee the measurement, development, and execution of initiatives and workstreams
- Champion a culture of experimentation and test-learn-scale approach to drive continuous improvement towards target outcome
- Strong experience in stakeholder management and ability in storytelling even for complex areas
- Foster strong collaboration between Business, Technology, and Data SME teams to ensure cohesive integration of data and advanced analytics.
- Understand Voice of the Customer (VOC), manage business challenges, and challenge status quo to shape our strategy across deliverables.
- Lead the overall reporting and updates to executive forums and stakeholders
- Bachelor's degree (or higher) with a minimum of 10 years of progressive experience in data analytics and business intelligence
- Strong leadership and senior stakeholder management skills.
- Proven track record of successfully leading and delivering data-driven and data science initiatives that resulted in significant business outcomes.
- Exceptional communication, interpersonal, analytical, and problem-solving skills.
- Strong ability to clearly communicate and story tell to non-technical audiences.
- Self-motivated with a can-do attitude. Comfortable in navigating ambiguity in a complex environment.
- Collaborative mindset with a demonstrated ability to work effectively with cross-functional teams and departments.
- Strong experience in business and analytical analysis e.g., interpret business needs into analytical requirements. Proven ability in problem solving through iteration and hypothesis testing.
- Well versed with data analytics techniques like predictive, prescriptive, ML and AI.
- Passionate with technology and analytics, industry trends and developments.
- Knowledge or work experience in financial services domain.
- Familiarity in statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
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