IT Service Operations Manager
1 month ago
IT Service Desk Manager
I am partnering with a leading commercial brand to hire an IT Service Desk Manager. You will manage major incident responses and service desk operations, overseeing a team of 8.
Your role:
- Lead IT Service Desk and Incident Management teams to ensure high performance and customer satisfaction.
- Develop and implement service desk processes, establishing and maintaining service level agreements for IT support.
- Manage incident management process, mitigating risks and implementing measures for prevention.
Key skills required:
- At least 5 years of experience managing IT Service Desk operations and leading a team with direct reports.
- Strong knowledge of ITIL frameworks and incident management methodologies
- Experience working in IT Service Desk operations at a large-scale, enterprise environment
Salary: Up to $150k (Negotiable)
If you are interested in this role or would like to have a discussion, please contact yvonne@tenten-partners.com
Equal Opportunity Statement
TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable
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