IT Service Operations Manager

1 month ago


Singapore TENTEN PARTNERS PTE. LTD. Full time

IT Service Desk Manager

I am partnering with a leading commercial brand to hire an IT Service Desk Manager. You will manage major incident responses and service desk operations, overseeing a team of 8.

 

Your role:

  • Lead IT Service Desk and Incident Management teams to ensure high performance and customer satisfaction.
  • Develop and implement service desk processes, establishing and maintaining service level agreements for IT support.
  • Manage incident management process, mitigating risks and implementing measures for prevention.

Key skills required:

  • At least 5 years of experience managing IT Service Desk operations and leading a team with direct reports.
  • Strong knowledge of ITIL frameworks and incident management methodologies
  • Experience working in IT Service Desk operations at a large-scale, enterprise environment

Salary: Up to $150k (Negotiable)

If you are interested in this role or would like to have a discussion, please contact yvonne@tenten-partners.com

 

Equal Opportunity Statement

TENTEN Partners is an equal opportunity firm and is committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by applicable

 


  • Operations Manager

    1 day ago


    Singapore LUXURY COACH SERVICE Full time

    Job SummaryLUXURY COACH SERVICE is seeking a highly skilled and experienced Operations Executive to join our team. As a key member of our operations team, you will be responsible for coordinating between customers and operations, supporting business development, and resolving operations issues.Key ResponsibilitiesCoordinate with customers to ensure seamless...


  • Singapore CIVIL SERVICE CLUB Full time

    Clubhouse Executive Job DescriptionWe are seeking a highly skilled and experienced Clubhouse Executive to join our team at the Civil Service Club in Changi. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of the clubhouse.Key Responsibilities:Assist the Operations Manager in managing the daily...


  • Singapore NAM HONG WELFARE SERVICE SOCIETY Full time

    Job SummaryWe are seeking a highly skilled and experienced TCM Operations Manager to join our team at NAM HONG WELFARE SERVICE SOCIETY. The successful candidate will be responsible for overseeing the day-to-day operations of our TCM clinic, ensuring the delivery of high-quality patient care and services.Key ResponsibilitiesOperational Planning and...

  • Operations Manager

    2 days ago


    Singapore ETRONIN HOME APPLIANCES SERVICE & TRADING PTE LTD Full time

    Roles & ResponsibilitiesThe Operations Manager – Transport Operations will be responsible for managing the daily logistics, transportation, and distribution functions of the company. This includes optimising routing, managing delivery vehicles and personnel, coordinating with third-party carriers, and ensuring on-time delivery. The ideal candidate will...


  • Singapore A OPERATIONS PTE. LTD. Full time

    About UsA OPERATIONS PTE. LTD. is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.We operate over 58 venues and have presence in 17 countries, committed to delivering authentic & diverse hospitality experiences that bring people together,...


  • Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full time

    Job Title: Operations Manager, South East AsiaJoin Tidewater Offshore Operations Pte. Ltd. as an Operations Manager, South East Asia, and take on a challenging role that requires strong leadership and operational expertise. As a key member of our team, you will be responsible for overseeing the day-to-day operations of vessels under the control of the APAC...


  • Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at HA HA BIN SERVICE PTE. LTD. The successful candidate will be responsible for overseeing the day-to-day operations of our food and beverage outlets, ensuring seamless service levels and driving business growth.Key ResponsibilitiesOperational...


  • Singapore SHING LECK ENGINEERING SERVICE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Lifting Supervisor to join our team at Shing Leck Engineering Service PTE. LTD. The successful candidate will be responsible for ensuring the safe and efficient execution of lifting operations on our construction sites.Key ResponsibilitiesDevelop and implement lifting plans to ensure safe and...


  • Singapore TIDEWATER OFFSHORE OPERATIONS PTE. LTD. Full time

    Roles & ResponsibilitiesROLE PURPOSE The Operations Manager will support full spectrum of operations department and supervise the day-to-day operations of vessels under the control of APAC region. TDW Australia office focal point for vessel, client, third party and intra-company liaison on matters concerning daily reporting and general operational...


  • Singapore A OPERATIONS PTE. LTD. Full time

    Job SummaryA OPERATIONS PTE. LTD. is seeking a highly skilled and experienced Station Captain to join our team. As a Station Captain, you will be responsible for providing exceptional customer service, ensuring a memorable dining experience for our guests, and maintaining the highest standards of food quality and consistency.Key ResponsibilitiesProvide...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job SummaryTalent Trader Group PTE. LTD. is seeking a highly skilled Operations Service Manager to oversee the daily service operations, ensuring seamless delivery of services to our clients. The ideal candidate will have a strong background in mechanical engineering and experience in lift/elevator operations.Key ResponsibilitiesService Operations...


  • Singapore HOPE AMBULANCE SERVICE PTE. LTD. Full time

    Job SummaryWe are seeking a highly skilled and experienced Operations Coordinator to join our team at HOPE AMBULANCE SERVICE PTE. LTD. The successful candidate will be responsible for coordinating and managing ambulance operations, ensuring seamless delivery of services to our clients.Key ResponsibilitiesAmbulance Dispatch and Management: Coordinate and...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job Title: Service Operations ManagerWe are seeking a highly skilled Service Operations Manager to join our team at Talent Trader Group PTE. LTD.Key Responsibilities:Oversee daily service operations, including scheduling, dispatching technicians, and managing workloads.Build and maintain strong relationships with clients, addressing their concerns, and...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job SummaryTalent Trader Group PTE. LTD. is seeking a highly skilled Service Operations Manager to oversee the daily service operations, including scheduling, dispatching technicians, and managing workloads. The ideal candidate will have a strong background in mechanical engineering and experience in lift/elevator operations.Key ResponsibilitiesService...

  • Operations Manager

    1 day ago


    Singapore ETRONIN HOME APPLIANCES SERVICE & TRADING PTE LTD Full time

    Job DescriptionETRONIN HOME APPLIANCES SERVICE & TRADING PTE LTD is seeking a highly skilled Operations Manager - Logistics Expert to join our team. As a key member of our organization, you will be responsible for overseeing the daily logistics, transportation, and distribution functions of our company.Key Responsibilities:Logistics and Supply Chain...


  • Singapore LUXURY COACH SERVICE Full time

    Roles & ResponsibilitiesResponsibilities• Coordination between customers and operations• Support and growth and business development team• Assist the Head Operations/Business Development Director in resolving operations issues• Arrange to meet up with clients and take charge of ad hoc projects and events• Liaising with clients on their...


  • Singapore TONG TAR TRANSPORT SERVICE PTE LTD Full time

    Job Title: Transport CoordinatorWe are seeking a highly skilled and organized individual to join our team as a Transport Coordinator at Tong Tar Transport Service PTE LTD.Key Responsibilities:Coordinate and plan transport operations for various projects, ensuring timely and efficient delivery of services.Communicate effectively with customers, drivers, and...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job Title: Operations Manager, P&L, BudgetAt Talent Trader Group PTE. LTD., we are seeking a highly skilled Operations Manager to oversee our daily service operations, including scheduling, dispatching technicians, and managing workloads. The ideal candidate will have a strong background in mechanical engineering and experience in the lift/elevator...

  • Service crew

    2 months ago


    Singapore A OPERATIONS PTE. LTD. Full time

    Job Description & RequirementsSUSHISAMBA Singapore, a renowned fusion restaurant blending Japanese, Brazilian, and Peruvian flavors, is seeking experienced and dynamic Waiters / Waitress Runners to join our pre-opening team.2. Principal Accountabilities1 Knows and uses the service guidelines by the brand guideline.2 Prompt, and courteous greeting of...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Job Description & RequirementsWe are seeking a highly skilled Service Operations Manager to oversee our daily service operations, ensuring seamless delivery of our services to our clients.Key Responsibilities:Manage daily service operations, including scheduling, dispatching technicians, and workload management.Build and maintain strong relationships with...