Digital Product Specialist
4 weeks ago
My client, in the area of learning solution space is seeking a Product Specialist familiar with Digital product and technology.
Job description
. Responsible in scaling our products and offerings to targeted audiences/organisation
. Manage incidents that stakeholders face with the digital learning platforms by tracking, identifying, and resolving issues independently or cross-functionally
. Develop and facilitate training workshops for stakeholders to adopt the digital learning products
. Participate in user application tests (UATs) to ensure optimal user experience for product release updates and defect resolutions
. Monitor and analyse tenants' usage of the digital learning platform to recommend content curation and updates
. Support change management and engagement efforts
. Support any other administrative and operational duties such as contract administration, billing, processing of invoices
Job requirement
. At least 2 years of experience in developing and implementing digital learning solutions in a customer-facing setting
. Strong interest and aptitude in digital learning platforms, approaches to digital learning at the workplace, user experience design and other forms of technology-enhanced learning
. Experienced in doing change management for projects and comfortable with facilitating engagement sessions
. Basic understanding of data analytics, digital measurement and optimisation would be helpful
. Positive attitude, proactive and customer focused with excellent communication and interpersonal skills
. Enjoys working in a fast-paced environment, able to manage multiple tasks under deadlines and pressure
. Able to anticipate potential problems and know when to escalate issues for timely resolution
The incumbent is open to a 3 years contract.
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