Product Operations Analyst
1 week ago
- Conduct comprehensive product testing of the marketplace system to assess its performance and identify areas for improvement
- Design and execute test cases, scenarios, and user flows to evaluate the product's functionality, responsiveness, and accuracy
- Analyse user interactions and behavior by reviewing user journey to identify patterns, pain points, and opportunities for enhancement
- Collaborate with the Product Managers to provide actionable feedback and recommendations for optimising the user experience
- Collaborate with stakeholders to define user requirements and ensure the product aligns with user needs and expectations
- Document and maintain detailed records of test results, issues, and improvement suggestions
- Provide support and guidance to the development team in implementing user experience enhancements
- Assist in training and guiding end-users in effectively utilizing the product
Requirements:
- Bachelor's degree in technology or quantitative field
- Bilingual in English and Vietnamese to work on Vietnam market as to improve our marketplace product
- Good analytical and problem-solving skills, with a keen eye for detail
- Strong communication skills, both verbal and written, with the ability to articulate complex concepts to technical and non-technical stakeholders
- Ability to work collaboratively in a cross-functional team environment
- Experience in Product Operations or a similar role
- Knowledge in usability testing tools and techniques is a plus
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