Branch Assistant Manager

2 weeks ago

Singapore Jj Gold Jewellery Pte. Ltd. Full time

JOB SUMMARY:

As a Branch Assistant Manager specializing in gold jewellery, you will be responsible for assisting Branch Manager in overseeing the day-to-day operations of the retail store assigned to you. You will assist the Branch Manager to manage a team of sales associates and ensure the smooth functioning of the store to drive sales, provide exceptional customer service, and maintain a high operational efficiency. Your goal is to assist the Branch Manager in maximizing revenue, maintaining inventory levels, and creating a positive customer shopping experience.

RESPONSIBILITIES:

1.Store Operations Management

  • Oversee all aspects of the day-to-day store's operations, including opening and closing procedures, cash management, visual merchandising, inventory management, security protocols, and ensuring compliance with company policies and procedures.
  • Ensure compliance with company policies, procedures, and operational standards.
  • Maintain a clean and organized store environment that reflects the brand image.

2.Sales and Customer Service

  • Lead a team of sales associates, providing guidance, training, and motivation to achieve sales targets.
  • Foster a customer-centric environment and always ensure excellent customer service.
  • Monitor customer feedback, resolve complaints or issues, and implement strategies to enhance customer satisfaction and loyalty.
  • Stay up-to-date with industry trends, market competition, and customer preferences to make informed business decisions.

3.Sales Performance and Reporting

  • Develop and execute sales strategies to drive revenue growth and meet or exceed sales targets.
  • Analyze sales data, track performance metrics, and prepare reports for management on sales activities, inventory levels, and overall store performance.
  • Identify areas for improvement and implement appropriate actions to optimize sales and profitability.

4.Inventory Management

  • Maintain accurate inventory records, conduct regular stock audits, and manage replenishment orders.
  • Coordinate with suppliers and ensure timely delivery of gold jewellery products.
  • Monitor product trends and demand to adjust inventory levels and optimize product assortment.
  • Oversee inventory management, including ordering new stock, managing stock levels, conducting inventory audits, and ensuring accurate record-keeping.

5.Team Management and Development

  • Recruit, train, and supervise sales associates, ensuring they have the necessary product knowledge and sales skills.
  • Set performance targets, provide ongoing coaching and feedback, and conduct performance evaluations.
  • Foster a positive work environment, encourage teamwork, and resolve any personnel issues that may arise.

REQUIREMENT:

  • Bachelor's degree in Business Administration, Marketing, or related field preferred.
  • Minimum of 2-3 years of experience in retail management, preferably in the jewelry industry.
  • Proven track record of achieving sales targets and delivering excellent customer service.
  • Strong leadership abilities with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and POS systems.
  • Knowledge of jewelry products, materials, and industry trends.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Attention to detail and strong organizational skills.
  • Ability to thrive in a fast-paced, dynamic environment

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