Medical Sales Representative

2 weeks ago


Singapore Zuellig Pharma Pte. Ltd. Full time

Focus:

  • Sales Target Achievement and Scientific Promotion of Ethical Products
  • Customer Relationship Management
  • Analysing sales trends and tracking of accounts
  • Product knowledge
  • Reporting & Feedback of market news
  • Compliance to ISO procedures and Code of Conduct

Duties and responsibilities:

1. Call Coverage

  • Regular visits to the targeted doctors in assigned territories
  • Pre-call planning and implementation to ensure coverage and frequency KPIs are met
  • Maintain an average call rate of 8 to 10 per day
  • Prepare call plan quarterly by month, with update on a weekly/monthly basis for approval by superior
  • Ensure preparation is made for the planned calls before starting field work for the day
  • Timely submission of daily call report
  • Update route plan daily if there are any changes
  • Update Master Customer List on a regular basis to the management

2. Sales & Promotion

a. Regular review of customer list

  • Review and plan medical calls to targeted doctors for specific product messages to ensure increased adoption of the promoted product
  • To increase the width and depth of the accounts through - existing, new and lapsed doors

b. Stock Check & Follow ups

  • Check stock balance and take/recommend order promptly & adequately
  • Check expiry of stocks and remind customers to use them before expiry
  • Arrange for returns of the expired returnable/exchangeable stocks if necessary

c. Detailing and Medical Calls

  • Detail & promote your assigned products to your assigned doctors and other assigned HCPs such as nurses and pharmacists
  • Ensure features and benefits of the assigned products are known to customers
  • Apply Sales ACEs effectively
  • Constantly remind and improve the HCPs' adoption of your assigned products through more new patients prescription at the right dose and duration of therapy.
  • Negotiate, close and document the sales

d. Building Partnership

  • Building partnership with HCPs through better service such as responsiveness and service oriented.
  • Promptly follow up on HCPs requests for product information
  • Maintain close followup on stock replenishments, returns and other product matters in order to build better business rapport with HCPs
  • Propose potential sales expansion solutions to HCPs when the patients prescribed increased and to help them for private sector.

e. Market Intelligence

  • Collate doctors' feedback on your assigned products
  • To check on competitors' activities or potential threats and feedback immediately
  • To seek potential sales growth opportunities and propose

f. Complete the Sales Process

  • Place orders via ordering system
  • Follow-up on sales orders to ensure that the orders have been processed and delivered on time.
  • Follow-up on any outstanding issues feedback by customers and seek assistance from superior where necessary.

3. Sales Target Achievement

  • Monthly sales forecast after closing on the sales target to be submitted and evaluated with the sales manager on an action plan to achieve the target.
  • To track sales performance on a regular basis and be proactive in achieving the target early.
  • To achieve sales target on a monthly, quarterly and yearly basis.

4. Sales Analysis and Forecasting

  • To analyse sales data to ensure continual improvement in targeting and planning
  • To track and update sales data to evaluate achievements

5. Others

  • To continuously improve product knowledge by attending Product Training organised by the company and/or principals.
  • Review, plan and discuss with Sales management on yearly target.
  • To comply with ISO procedures and Code of Conduct
  • Assist in conducting market survey when required.
  • To support all divisional activities.
  • Any other duties assigned.

Requirements:

  • Minimum Diploma in Bioscience, Sales & Marketing, or related discipline
  • Relevant industry experience in pharmaceutical, healthcare or medical field preferred
  • Conversant with MS Office
  • Good communication and interpersonal skills

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