Senior / Patient Service Associate, Emergency Department Operations (6 months contract)

2 weeks ago


Singapore Changi General Hospital Pte Ltd Full time

Registration & Admission

. Perform accurate registration for Emergency Department patients

. Manage billing for patients including payment & deposit collection

. Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital

. Assist patients / NOK / general public on general enquiries over the counter or through telephone

. Any other duties assigned from time to time

Bed Management

. Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.

. Monitor and manage the bed waiting time for patients in order to meet the department's Key Performance Indicator (KPI)

. Liaise with clinicians and inpatient nursing for bed related matters

. Generate daily report and information for dissemination to the relevant stakeholders.

. Any other duties assigned from time to time

Requirements:

. GCE N'/ O' / A' Level, NITEC, Higher NITEC or Diploma in any relevant discipline

. 1 to 2 years of working experience, preferably in healthcare industry

. Candidates with no prior experience are welcome to apply

. Good interpersonal & communication skills

. Proficient in Microsoft Office applications

Working Schedule:

. Must be able to perform 3 rotating shifts (including weekends and Public Holidays)

. 7am - 2.30pm (morning) / 2pm - 9.30pm (afternoon) / 9.15pm - 7am (night)


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