Senior / Patient Service Associate, Emergency Department Operations (6 months contract)
2 weeks ago
Registration & Admission
. Perform accurate registration for Emergency Department patients
. Manage billing for patients including payment & deposit collection
. Conduct financial counselling for patients / next-of-kin (NOK) who require admission to the hospital
. Assist patients / NOK / general public on general enquiries over the counter or through telephone
. Any other duties assigned from time to time
Bed Management
. Perform bed reservation for patients who require admission which includes bed search and assignment according to department protocol and policy.
. Monitor and manage the bed waiting time for patients in order to meet the department's Key Performance Indicator (KPI)
. Liaise with clinicians and inpatient nursing for bed related matters
. Generate daily report and information for dissemination to the relevant stakeholders.
. Any other duties assigned from time to time
Requirements:
. GCE N'/ O' / A' Level, NITEC, Higher NITEC or Diploma in any relevant discipline
. 1 to 2 years of working experience, preferably in healthcare industry
. Candidates with no prior experience are welcome to apply
. Good interpersonal & communication skills
. Proficient in Microsoft Office applications
Working Schedule:
. Must be able to perform 3 rotating shifts (including weekends and Public Holidays)
. 7am - 2.30pm (morning) / 2pm - 9.30pm (afternoon) / 9.15pm - 7am (night)
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