Admin cum deployment officer

2 weeks ago


Singapore Newman Property Consultants Pte. Ltd. Full time

Responsibilities:

. Handle inbound/outbound calls including registration

. Coordinate the reporting of defects and deal with complaints, queries, and suggestions received

. Data entry and card programming

. Prepare monthly and ad-hoc service report

. Check daily report for system enhancement

. Deal with calls/messages from customers, gather customer feedback, and implement interventions to enhance the quality of services.

. Record and keep track customer feedback in system daily.

. Handle system implementation including user sign up, gathering all documents for system setting, and basic troubleshooting

. Manpower scheduling and check daily attendance

. Deployment function including sourcing candidates via various platforms, arrange interview, deployment to ensure no shortfall

. Update leave application in system

. Daily frontline operations to ensure good and timely delivery of services to customers.

. Coordinate social and recreational activities to promote the team work of the company

Requirements

. Diploma/Degree in Administration/HR or equivalent.

. Desirable experience in both customer service and HR.

. Must have working experience at call centre.

. Proficiency in Microsoft Office suite.

. Strong communication & interpersonal skills and demonstrated effectiveness in written and verbal communication.

. Experience with creating a culture of engagement, collaboration, and teamwork.

. Willing to work 12 hours shift.


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