Assistant Manager, Billing and Reporting

4 weeks ago

Singapore International Air Transport Association Full time
About the team you are joining

Reporting to the Manager, Billing and Reporting, the incumbent will be part of the Billing Operations team responsible for providing technical/ system support to the day-to-day operations for the Billing & Settlement Plan (BSP), Cargo Accounts Settlement System (CASS) and the GDC team globally.

The Billing Operations role is to ensure IATA's on-time delivery and accuracy in Billing and Settlement output for both Passenger and Cargo services, and the high performance of the IATA BSP and CASS systems.You will be part of a broader team called Platform and Data Operations (PDO) that establishes the functional organization of FSDS platforms (which system best fits the operational needs to perform a specific business process) and coordinates the changes in those systems with a network of vendors and SMEs to ensure an orderly, quick and effective delivery to facilitate settlement services by other operational units.

What your day would be like

Technical Support and Operations:

  • Deliver proactive technical support to operations, promptly addressing daily requests related to Data Processing Centre (DPC) files and production issues.

Level 3 Support:

  • Extend Level 3 support to the Customer Service team and internal stakeholders.

Monitoring and Error Mitigation:

  • Vigilantly monitor the results of Reporting Tape (RET) file processing, actively working to minimize errors in future submissions.

System Administration and Data Analysis:

  • Ensure precise administration of systems such as BSPLink, IBSPs, and CASSlink.
  • Proactively review database information, conduct data analysis, and swiftly identify gaps and inconsistencies.

Provisioning and Configuration of Services:

  • Execute activities related to provisioning and configuring services within the BSP and CASS.
  • This encompasses monetary calculations, airline/agent tax configurations, exchange rate maintenance, and efficient administration of commission control services for airlines in corresponding markets.

Enhancements and Efficiency:

  • Identify essential requirements for system enhancements and proactively explore avenues to boost productivity.
  • Consider automating processes or proposing novel, more efficient procedures.
  • Efficiently manage system change requests by gathering requirements from stakeholders, promptly raising RFCs, and coordinating testing.

Training and Global Projects:

  • Identify training needs for operation / process efficiency, ensuring the continuous and up-to-date training of Customer Support staff.
  • Acting as SMEs to support for global project rollouts.
We would love to hear from you if
  • You have a university degree in a relevant discipline (essential).
  • A minimum of 5 years' experience in the air transport/travel industries, along with exposure to IATA's systems, is required.
  • Strong analytical skills and a proactive spirit are essential, with the ability to think 'out of the box' and drive continuous process improvement.
  • Ability to work as a strong team-player in a dynamic, multi-cultural, fast-paced and highly demanding environment is crucial.
  • Excellent interpersonal and communication skills are crucial, aligned with a strong sense of customer service ethics according to IATA's corporate philosophy.
  • Good organizational skills are necessary, including the ability to effectively organize, prioritize, work under pressure, and meet deadlines.
  • Proficiency in Excel and Access is a must. Knowledge of PowerBI, SQL, and XML would be advantageous.
  • Fluency in written and spoken English is mandatory, while knowledge of other languages would be advantageous.

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