Guest Experience Lead

3 weeks ago


Singapore Resorts World At Sentosa Pte. Ltd. Full time
Primary Responsibilities
  • Ensure Guest Services team operates with a sales attitude and all associates are aware of the sales opportunities within the hotel, which will assist with the maximization of revenue.
  • Seek new and additional services constantly to improve the guest experience with a creative and innovative approach
  • Initiate and maintain effective communication within the guests and other housekeeping departments.
  • Maintaining a high standard of customer relations/customer service within the Guest Relations department.
Requirements
  • Minimum Diploma in Hospitality
  • Minimum 3 years experience in a similar capacity.
  • Service Oriented.
  • Possess good interpersonal and communication skills.


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