#SGunited Jobs Advanced Production Support

3 weeks ago


Singapore Itcan Pte. Limited Full time

Responsibilities

. Incident and Problem management.

. Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

. Provide root cause analysis techniques to determine cause and resolve complex system issues.

. Perform post-resolution follow-ups to ensure problems have been adequately resolved.

. Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

. Work with onsite and offshore teams across multiple technologies/applications

. Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

. Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

. At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

. Experience in application implementation projects in financial institutions would be advantageous.

. Strong analytical and problem-solving skills.

. Ability to perform impact analysis in a structured manner.



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