#SGunited Jobs Advanced Production Support

2 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

Responsibilities

• Incident and Problem management.

• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.

• Provide root cause analysis techniques to determine cause and resolve complex system issues.

• Perform post-resolution follow-ups to ensure problems have been adequately resolved.

• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

• Work with onsite and offshore teams across multiple technologies/applications

• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.

• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.



Requirements:

• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

• Experience in application implementation projects in financial institutions would be advantageous.

• Strong analytical and problem-solving skills.

• Ability to perform impact analysis in a structured manner.



Tell employers what skills you have

Management Development
Root Cause Analysis
Throughput
Information Technology
Problem Management
Application Support
Banking
Performance Tuning
Incident Management
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