Senior API Account Manager
2 weeks ago
Job Description:
. Expand the API user base by forging partnerships with individual channels, brokers, or institutions.
. Manage existing API users, promptly address user inquiries, and resolve any issues they encounter.
. Collect product requirements from API users and champion these needs within the company's product and Engineering teams.
. Collaborate closely with product teams to provide API users with updates on the product roadmap.
. Generate weekly reports internally and conduct essential data analysis.
. Offer API development support and guidance to API users during onboarding, ensuring smooth integration with the company API suite across all product lines and providing best practices advice.
. Aid Support Engineers in diagnosing technical issues and service disruptions for assigned accounts.
. Escalate issues to the senior management to ensure prompt resolution of service disruptions.
. Develop, document, and evaluate tools required to effectively promote new integrations and products to API users through APIs and software development.
. Coordinate go-to-market strategies for new product features to optimize the user experience.
Qualifications:
. Minimum of 2 years of work experiences
. Bachelor's degree , Mathematics, or a related field required equivalent work experience may be considered
. Demonstrated experience supporting applications and business deployments in a client-facing role
. Hands-on experience with standard trading API protocols, including FIX, REST, and Websockets
. Strong understanding of enterprise software architecture, networking, and cloud services
. Exceptional interpersonal skills with the ability to engage decision-makers on product and technology
. Self-motivated with a desire to develop a deep understanding of Bitmart's product and technical stack
. Organized and analytical, able to distill complex and ambiguous requirements into clear objectives
. Knowledge of Python or another programming language is a plus
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