Operations Manager

2 weeks ago


Singapore Ti10 Services Pte. Ltd. Full time

Job Description

. Manage daily operations on site.

. Plan and forecast monthly manpower required to fulfil contractual requirements.

. Ensure all aspects of the required security services are being delivered to the customers' satisfaction and in accordance with the contract.

. Ensure the timely follow up of all ground incidents and completion of monthly performance reports to meet billing schedule.

. Ensure staff are trained and certified in accordance with all relevant regulatory requirements.

. Develop professional customer relationships and respond to customer requests and concerns in a timely manner.

. Actively seek and secure new business opportunities in security related areas.

. Drive the formulation of business plans and proposals to ensure competitiveness and financial viability of the projects.

Requirements

. Track record of working in a fast paced and demanding environment

. Prior working experience in a similar operational management role, ideally within the security industry and/or previous working experience in local law enforcement agencies such as SPF, MHA, etc.

. Good understanding of the security industry and familiar with security technologies & systems

. A valid security industry licence or accepted certificate of security competence

. Possess strong proficiency in business operations and legal contractual knowledge.

. Possess strong business acumen and analytical skills.

. Strong organizational skills with the ability to manage multiple tasks simultaneously and meet operational objectives and deadlines.

. Strong problem solving and incident management skills.

. Strong verbal and written communication skills, interacting both internally and externally.

. Excellent customer service skills



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