Software Support Engineer
2 weeks ago
- To join a local FinTech Solution Company
- Company promote work life balance
- Hybrid working arrangement
Role Essential:
- Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and complete solutions along with any further actions required of management or tier 2 technical staff.
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Requirement:
- Qualification in Computer Science or equivalent
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedure
- Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
- Experience with some programming languages(HTML, JAVA) will be an added advantage
- Willing to work on 12 hrs shift when needed (15 working days per month)
Interested candidates may apply via email to(indicating Job ID J44213 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Tang Swee Lung (Kenneth)- R1548901
ScienTec Consulting Pte Ltd - 11C5781
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