Software Support Engineer
2 weeks ago
Role Essential:
- Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
- Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
- Maintain detailed records of daily interactions with users, reported issues, and complete solutions along with any further actions required of management or tier 2 technical staff.
- Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs
Requirement:
- Qualification in Computer Science or equivalent
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedure
- Having domain knowledge in blockchain technologies, capital markets technology, and financial payments technology would be advantageous
- Experience with some programming languages(HTML, JAVA) will be an added advantage
- Willing to work on 12 hrs shift when needed (15 working days per month)
Interested candidates may apply via email to spkta@scientecpersonnel.com (indicating Job ID J44213 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Tang Swee Lung (Kenneth)- R1548901
ScienTec Consulting Pte Ltd – 11C5781
Tell employers what skills you have
Basic HTML
Troubleshooting
Web Application Support
Investigation
software supporting
Software support
Application Support
Java
Develop process improvements
Technical Support
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