Software Developer

1 month ago


Singapore Ridik Software Solutions Pte. Ltd. Full time

Job Duties:

. Research, design, and develop computer and network software or specialised utility programs.

. Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

. Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

. Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Job Requirements:

. Responsible for operational support, front-line management of incidents or escalation points, and provide proactive & preventative analysis. Perform prioritization in dealing with multiple simultaneous incidents or requests while effectively communicating/escalating all known issues and resolutions to relevant stakeholders.

. Develop, implement and maintain processes to document day to day support activities/checklist, dashboard of work and communication of timelines and issues.

. Able to present and communicate effectively on key findings to peers, management and other stakeholders to maintain positive and effective relationships.

. Apply a structured methodology and support change management activities by diligently accessing the change impact and risk mitigations.

. Provide support to the engineering team to ensure all changes from various stakeholders has gone through change management process prior the final release.

. Provide support to the engineering team in scheduling maintenance and upgrades for optimum operational performance. Interface with relevant teams on a regular basis to maintain cloud system/environment stability.

. Provide leadership to the level 1 technical support team to deliver 24/7 service operations and KPI compliance.

. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT cloud operations.

. Responsible for overseeing an incident resolution, recommend enhancements to improve systems availability, define and document new

. Responsible for Performance Management, Event Management, Incident Management, Problem/Escalation Management, Configuration Management and Change Management Processes in an agile environment.

. Collaborate on documentation creation and training needed for internal cross functional teams and external customers.

. Respond to after-hours emergencies as needed and perform other duties as assigned.

. Good to have some programming language like java


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