Salesforce Functional Consultant

1 week ago

Singapore Bluecast Technologies Pte. Ltd. Full time

Job Definition:

The job incumbent will have to spearhead and manage all communication conduits between all stakeholders, including those at the customers end. The activities encompass working with customers, related third parties/ partners and technical team to define and document business processes and software requirements for implementing and maintaining Salesforce applications.

Required Skills and Attributes:

. Salesforce Administrator to Consultant skill level

. Prior experience of working with Salesforce Experience cloud / CRM Analytics, Omnistudio, LWC, etc

. Experience with Salesforce Public Sector Solutions is a plus

. Customer interfacing experience

. Strong business analysis skills

. Experience in modeling business processes

. Excellent written and verbal communication, including technical writing skills

. Experience conducting workshops and training sessions

. Clear understanding of development processes - SDLC

. Ability to conduct cost/benefit analysis

. Business case development

. Leadership

. Excellent negotiation and problem-solving skills

Required Experience:

. Minimum 6 years of Salesforce Experience

. Must have demonstrated experience in gathering requirements by directly interacting with customers for CRM, web based and related projects.

. Must have experience working closely with different stakeholders at customer, partner and technical teams.

. Must have knowledge preparing business requirement documents and ensures that there is integration between business and technology.

. Must have experience analyzing and modeling existing business processes. Prepare current state of business process and desired future state.

. Experience working with Onsite-offshore model preferred

. Exposure to tools preferred.

Job Description:

. Helping implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to all stakeholders, facilitators and partners.

. Presenting the customer requirements and handing over for execution.

. Requirements are the core of Consultant's role:

(1) Requirements Gathering- defining, analyzing and documenting requirements managing requirements at the project level, leading to fulfilling business needs

o Assisting with the business case

o Planning and monitoring

o Eliciting requirements

o Requirements organization

o Translating and simplifying requirements

o Requirements management and communication

o Requirements analysis

(2) Requirements Analysis- Use requirements to drive the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and handing over to delivery teams for deployment

. Perform feasibility analysis, scope projects, and work with the project management team to prepare project plan, effort estimation, prioritizes deliverables, and negotiate on product functionalities.

. Provide analytic support, partner with development and analytic teams to provide reporting on software solutions.

. Participate in Integration Testing, User Acceptance Testing (UAT) and Functionality Testing.

. Conduct User Training and Admin Training sessions, document user manuals.

. Be first point of contact for post go live support and hyper care as needed for critical and large roll outs.

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