Supplier Manager Customer Operations
2 weeks ago
Job Description:
Job Objectives
As per Aircraft Purchase Agreement clause on Airbus Equipment Supplier Product Support Agreements, Airbus has negotiated support agreements from SFE Suppliers to Airline customers, such conditions are handed over to the customer at transfer of title. These conditions are contained on the GCP (General Conditions of Purchase) or SSC (Supplier Support Conditions).
The Airlines (or their Customer Nominee) shall execute the conditions listed in the GCP or SSC in their daily operations with SFE suppliers for (but not limited to) Spare, Repair, Obsolescence, Technical Documentation, Maintenance Data, Training, Administration, Warranties & Guarantees.
Customers are contacting our team of (Supplier Manager Operations) either when they have questions to understand the SSC/GCP, or in case of escalation when they execute the SSC/GCP with SFE suppliers. The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers' activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs
Job Responsibilities
Customer Queries Management
Resolve all Customer queries related to contractual supplier management (via SSC/GCP) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments (SI, SC, P,…). Qualify and record queries in Customer Relationship Management tool.
Conduct regular visits to main Customers
Contribute to supplier adherence to Airbus contractual requirements or standards for customer queries.
Ensure supplier follow-up towards airlines for low rating scores and negative comments.
Contribute to briefs for supplier / customer senior management meetings. Contribute to best practice/FAQ for customer queries and suggest improvement actions within supplier management or other Airbus departments.
Customer Relationship Management
Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, rating results, SIM (Support Improvement Meeting) commitments, and CSIP (Customer Services Improvement Program) improvement initiatives.
Provide brief on supplier issues for airline senior management meetings.
Create network with customer-facing counterparts at Airbus (Customer Support Director, Satair Account Director, Program Director, Field representatives …) to ensure airlines supplier management needs are captured and covered.
Participate in Material Readiness Conference (MRC) for strategic customers and present the SSC, corresponding Tools (ie VIM, SPSA)
Supplier Management
Contribute to the development of the long term supplier improvement plan managed by SOP commodity teams / performance teams by providing recommendations based on recurrent customer issues.
Ensure supplier adherence to Airbus contractual requirements or standards for customer queries.
Ensure supplier follow up towards airlines for low rating scores and negative comments. Contribute to briefs for supplier senior management meetings.
Active contribution to share customer pain points within the SOP organization to ensure voice of customer is taken into consideration for future SSC negotiations, overall claim process.
Secondary Responsibilities
Propose and lead improvement projects within the context of the supplier support management - operations team related to customer feedback (CSIP) and process improvement.
Active contribution to organize and participate to regional events/conferences with airlines/suppliers as required (SIM, SPSA, Training)
Adhere to Airbus Singapore policies and processes
Adhere to Airbus Code of Conduct, Enforce respect of Airbus ethics and compliance standards and principles
Job Requirements
5-year degree in engineering and/or Business school
Good presentation skills
You are recognized for your leadership skills and assertiveness
You enjoy working in a team and have excellent communication skills
Good personal organization
Stress resistance
Proactive
Autonomous
English negotiation level, written and spoken
Able to work in a different culture environment
This role involves occasional travel for business and as such the jobholder must be able to travel accordingly
Professional skills
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. With a 5-year degree in engineering and/or Business school, you have at least 5 years of experience in similar activities which has allowed you to acquire knowledge in:
Airlines business & operations
Customer services
Supplier management/contract management
Customer relationship management
Project management
Communications & negotiation skills
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
Permanent-------
Experience Level:
ProfessionalJob Family:
Material Support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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