Service & Bar Supervisor

1 week ago


Singapore Plain Vanilla Bakery Pte. Ltd. Full time

The Service & Bar Supervisor is responsible for leading the team on each shift and ensuring that the brand experience, service standards, food hygiene and safety standards are upheld.

Responsibilities:
  • Provide quality control for service, including supervising opening and closing of shifts, monitoring customer service, handling customer complaints, handling transaction/payment issues.
  • Execute Inventory Purchasing and Receiving Procedures.
  • Respond appropriately to challenging service situations and escalating unresolved service challenges.
  • Coordinate and monitor Food Safety & Hygiene practices, compliance of Workplace Safety and Health policies and procedures by Team Members.
  • Interact and serve foods and beverages to customers.
  • Manage service performance.
  • Implement store and equipment maintenance plan.
  • Conduct orientation and training.
  • Supervise, motivate and empower staff.
  • Any other duties that may be assigned.
Requirements:
  • At least 3 years relevant working experience in the F&B industry.
  • Customer service orientation.
  • Have good work ethics, initiative and willingness to learn.
  • Have good communication and interpersonal skills.
  • Fluent in English.
  • Able to multitask.
  • Willing to work shifts, weekends and public holidays.
  • 5 days work week.
  • Working location: Tiong Bahru, Cluny Court, Telok. Ayer, Neil Road, ION Orchard, East Coast.


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