Client Management Analyst

2 weeks ago


Singapore Cynopsis Solutions Pte. Ltd. Full time

The Client Service Analyst will assist Client Management Team in addressing day-to-day operational aspect of the client service function.

Duties and Responsibilities:

. Provides day to day support of clients' activities including invoicing and accounts receivables related duties

. Maintains & completes the onboarding process with new clients

. Maintains and updates customer databases, including customer particulars changes and any exceptional requirements

. Creates reports regarding current status of customer account as requested

. Provides relationship management by conducting regular client reviews

. Active communication with important key stakeholders - Sales Team & Development Team

. Maintains and understand key processes and control requirement for all Cynopsis Solutions Product

. Provides Business Continuity Planning and support

. Understands the lifecycle of a product defined by Cynopsis Solutions

. Builds and maintains contact with all new and existing clients to ensure high level of clients satisfaction

. Keep abreast on Cynopsis development and advise customers accordingly

. Ensure all customers' request and actions are followed up diligently and on time

. Provides quality service and customer satisfaction in all aspects of work

. Performs other related duties as assigned

Pre-Requisites:

. Diploma / Degree in any field

. Fresh Graduates are welcome to apply

. Excellent communication & interpersonal skills

. IT skills/programming knowledge is a plus

. Positive Attitude

. A Go-Getter person

. Strong ability to connect with people and teamwork



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