Head of Operations
1 month ago
Job Purpose:
Responsible for operations of the brand, ensure successes of operational department by providing exemplary leadership, with a goal of achieving 100% customer satisfaction while ensuring consistency and adherence to all restaurants and operating standards.
Key Responsibilities:
Business
Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.
Analyze and report weekly on controllable, sales and profits to ensure accurate and timely financial tracking.
Must be competent in developing and recommending operating plan, training budget and budget in addition to ensuring meeting established budgetary guidelines.
Ensure crisis management system is followed as required to maintain efficient operations.
Ensure good public relations efforts as required.
Sales
Set sales target of the responsible areas and drive sales to ensure achieve target.
Evaluate sales trends and take appropriate action plan to close the sales gaps.
Provide input to Area Manager and Restaurant Managers on local programs to maximize the impact of Local Store Marketing
People
Work with the Human Resources Director on proper staffing needs.
Lead the team to create, develop and update any related procedures/ systems and operational manual.
Coach, counsel and develop Area Manager and Restaurant Managers in the achievement of company standards and their personal development plans.
Ensure proper training phases are successfully completed of all company restaurant personnel in relation to their development.
Utilize a communication process to ensure all staff is aware of expectations and performance standards.
Ensure that any government regulations are upheld by all management staff.
Customers
Ensure 100% customer satisfaction at all time
Ensure all restaurants operate at a high quality level of Q.S.C. standard with emphasis on customer service while adhering to all health and safety company standards and procedures.
Ensure Area Manager and Restaurant Managers resolves customer complaints in a proper and swift manner.
Ensure all restaurants achieve targeted KPIs
Job Specifications:
Skills:
Good in English communication
Good in computer literate in Word, Excel, PowerPoint
Education:
At least Diploma in Business Management or any related fields
Experience:
At least 5 year experience in management of Food and Service Operations
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