Assistant Manager

3 weeks ago


Singapore Xiabuxiabu Catering Management (singapore) Pte. Ltd. Full time

Job Scope

  • Support daily restaurant operations, including opening and closing procedures, reservation management, and guest relations.
  • Prepare staffing/sales reports.
  • Assess operations processes to improve profitability.
  • Set targets and Key Performance Indicators to improve work performance.
  • Handle customer inquiries, concerns, and complaints with professionalism and efficiency, striving to resolve issues to the customer's satisfaction.
  • Recording and reporting all food-related complaints to the Chef immediately.
  • Maintain the highest standard of cleanliness, maintenance of furnishings and equipment and the proper set up of in the restaurant and connected areas or pantries.
  • Assist in coordinating between the kitchen and front-of-house operations to ensure seamless service delivery.
  • Promote the restaurant by establishing/maintaining a loyal and regular customer base with personalized customer service.
  • Drive promotions and marketing initiatives.
  • Manage the beverage counter and maintain beverage quality.
  • Oversee stock levels & ordering supplies.
  • Troubleshoot POS system.
  • Responsible for scheduling staff rosters.
  • Ensure team briefings are carried out before each service period.
  • Assist in implementing and developing training programs.
  • Train and mentor staff in service techniques, product knowledge, and bar operations.
  • Collaborate with the management team to implement and uphold restaurant policies and procedures regarding health, safety, and sanitation standards.

Job Requirements

  • Diploma in Food and Service Management or Business Management
  • 4 to 6 years of restaurant management work experiences
  • Extensive food and beverage (F&B) knowledge
  • Strong written and oral communications skills in Mandarin to liaise with business partners (vendors/suppliers) and colleagues from international teams of Mandarin-speaking background.
  • Comfortable to work with multicultural teams and groups locally and internationally.

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