International Ops COE Mgr

3 weeks ago

Singapore Domino's Pizza Services Singapore Pte. Ltd. Full time

The International Operations COE Manager will drive operational excellence within the region they support, as well as advancing operational strategic priorities that have been set for the international business. The key focus areas for this role include deploying operations innovations, managing the Operations and Service Assessment programs, and providing operational consulting for Master Franchisees. This manager must be able to inspire and clearly communicate with Master Franchisees to drive results. In addition, this individual will need to develop a close partnership with the regional leadership and the other COE's across DPI.

RESPONSIBILITIES AND DUTIES:

In-market Consultation to Drive Operational Excellence - 30%

  • Conducting OER's or Ops Assessments to evaluate the business.
  • Collect vital oven information to ensure it meets Domino's product quality and food safety standards.
  • Measure desired innovation and technology behaviors to improve service and store efficiencies.
  • Deliver guidance and coach Master Franchisees on best practices for Domino's restaurant operations.
  • Develop robust reporting to summarize the positive and constructive operational findings that will be shared with the Master Franchisee and DPI partners.

Deploy Operations Innovations - 30%

  • Partner with the regional business teams and Master Franchisees to implement key operations innovations (e.g., Cutting Edge) within the region they support.Present compelling business cases to Master Franchisees to generate buy-in and deployment for these operations innovations.
    Organize and execute regional demonstrations to showcase operations innovations to Master Franchisees.
    Partner to build conversion plans and actively record the progression.
    Track and conduct needed certifications for key initiatives.

Lead the Operations and Service Assessments - 30%

  • Lead the international rollout of the Operations and Service Assessment programs in the region they support.Organize coaching and calibration sessions with Master Franchisees to ensure local consistency with the global scoring criteria.
  • Provide internal periodic reporting to the regional business teams for the Operations and Service Assessment programs.Track compliance for the region and partner with the regional business teams to address any gaps.
    Update the regional business teams quarterly on the performance vs. goals by Master Franchisee and market.
  • Support the International Certification program for international coaches.Partner with the L&D team to develop the content based on the annual Global Operations Assessment changes.
    Track and report on the 750+ certified coaches.
    Provide regional support and troubleshooting for certified coaches in the designated area.
  • Conduct virtual calibrations by reviewing official OER submissions and benchmarking against customer feedback and food safety evaluations.
  • Lead operations listening and best practice calls to connect international Ops leaders.
  • Develop content for the International Operations toolkit, teaching the fundamentals to exceptional operations.

Coordinate and execute regional awards and fastest pizza maker programs - 10%

  • Support the international awards selection committee to determine the annual winners.
  • Manage the communication and schedule for the in-person/virtual competitions in your designated region.
  • Partner with the Business Managers to judge and identify the regional winners.
  • 5+ years of Domino's operations experience.
  • Bachelor's Degree strongly preferred.
  • Thorough understanding of Domino's operations standards, policies, and procedures.
  • Direct Domino's multi-store management experience, while not mandatory, is a major plus.
  • Ability to communicate effectively with both senior leaders (C-suite) and field-based operators.
  • Proven track record of working effectively with DPZ cross-functional teams and influencing franchisees.
  • Ability to travel 25% of the time and work across global time zones.

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