#SGunited Jobs Technical Business Analyst
2 weeks ago
Job Roles and Responsibilities
. Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
. Implement and support digital customer journeys to further improve both customer and employee experience
. Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
. Ensure the smooth operational roll out
. Re-engineer the end-to-end process, analyse and review operations solutions
. Implement automation agenda to transform consumer banking operations
. To conduct requirement gathering workshop, Review and documenting requirements artefacts
. To review functional specifications and process define documents
. Coordinate and ensures UAT test plans and test case are executed within UAT schedule
. Post-production support, production issues review and track them to closure
. Work closely with regional teams and country teams to ensure timely delivery of project
Requirements
. At least 3 years experiences in systems development and / or business process improvement initiatives.
. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1) Consumer Banking Operations
2) Customer Centre
3) Wealth / Loan / CASA product knowledge
. Education : Bachelor / Diploma Degree holder
. Core competencies
. Excellent oral and written communication skills
Good, sound knowledge of banking and technology
. Good teamwork and inter-relationship skills
. Adaptable, discipline and focused
. Organised and systematic
. Proven analytical skill
. Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.
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