#SGunited Jobs Technical Business Analyst

2 weeks ago


Singapore ITCAN PTE. LIMITED Full time
Roles & Responsibilities

Job Roles and Responsibilities


· Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing

· Implement and support digital customer journeys to further improve both customer and employee experience

· Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions

· Ensure the smooth operational roll out

· Re-engineer the end-to-end process, analyse and review operations solutions

· Implement automation agenda to transform consumer banking operations

· To conduct requirement gathering workshop, Review and documenting requirements artefacts

· To review functional specifications and process define documents

· Coordinate and ensures UAT test plans and test case are executed within UAT schedule

· Post-production support, production issues review and track them to closure

· Work closely with regional teams and country teams to ensure timely delivery of project


Requirements

· At least 3 years experiences in systems development and / or business process improvement initiatives.

· Preferably with project life cycle experience in Financial Services Industry in the following areas:
1) Consumer Banking Operations
2) Customer Centre

3) Wealth / Loan / CASA product knowledge

· Education : Bachelor / Diploma Degree holder

· Core competencies

· Excellent oral and written communication skills
Good, sound knowledge of banking and technology

· Good teamwork and inter-relationship skills

· Adaptable, discipline and focused

· Organised and systematic

· Proven analytical skill

· Well versed in Jira, Confluence, MS Office: Word, Project, Excel, Visio and PowerPoint.


Tell employers what skills you have

Product Knowledge
UAT
Confluence
Visio
Wealth
MS Office
Business Process Improvement
Adaptable
JIRA
Banking
Business Analyst
Financial Services
Business Requirements
Customer Journeys

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