Guest Relations Agent

4 weeks ago


Singapore Singapore Marriott Tang Plaza Hotel Full time

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott's Six Principles of Hospitality are practised all the time.

JOB RESPONSIBILITIES

  • Assist Supervisors and managers to ensure that daily operations are run smoothly.
  • Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
  • Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
  • Run First Ten and Arrivals report to block rooms for arrival guests.
  • Enrol guests in Marriott Rewards programme.
  • Handle and solve guests' complaints or assisting them with enquiries.
  • Provide information about the hotel and the surrounding community.
  • Maintain accurate room status information.
  • Update guest profile.
  • Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
  • Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
  • Cash/Bank Handling

. Process all payment methods in accordance with Accounting procedures and
policies.

. Follow property control audit standards and cash handling procedures (e.g., blind drops).

. Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

. Transport bank to/from assigned workstation, following security procedures.

. Set up and organize cashier workstation with designated supplies, forms, and
resource materials and maintain cleanliness of workstation at all times.

  • To ensure and follow established procedures and compliance as per LSOP guidelines.
  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • No work experience required.
  • Full-Time position(s) available.
  • Rotating shift work basis.
  • Able to start work immediately or within short notice period.

We regret that only shortlisted applicants will be notified.


  • Guest Services Agent

    3 weeks ago


    Singapore Paradox Clarke Quay Pte. Ltd. Full time

    The main responsibilities and tasks of this position are listed as, but not limited to the following:Organize and manage the Front Desk Counter with tact and diplomacy.Check VIP/Wedding rooms are blocked for arrival.Check room change book for any room change to follow up.Check and resolve traces.Prepare and tally show rooms available.To monitor for Travel...

  • Guest Services Agent

    2 weeks ago


    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time

    Roles & ResponsibilitiesThe main responsibilities and tasks of this position are listed as, but not limited to the following: Organize and manage the Front Desk Counter with tact and diplomacy. Check VIP/Wedding rooms are blocked for arrival. Check room change book for any room change to follow up. Check and resolve traces. Prepare and tally show rooms...

  • Guest Service Agent

    2 weeks ago


    Singapore MARINA BAY SANDS Full time

    Job Description-Warmly welcome and engage all guests visiting the Infinity Pool.-Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds.-Provide exceptional service and create a memorable experience for all guests.-Set up and maintain the available sun beds, ensuring that they are ready for the next...

  • Guest Relations Agent

    4 weeks ago


    Singapore Singapore Marriott Tang Plaza Hotel Full time

    JOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests' morning calls and other requests.JOB DUTIES AND RESPONSIBILITIESManages the console (e.g. DND, busy verify...

  • Guest Relations Agent

    2 weeks ago


    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYAssist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.JOB DUTIES AND RESPONSIBILITIES Manages the console (e.g....


  • Singapore Cube Hospitality Pte. Ltd. Full time

    The Guest Relations Executive / Officer is an important role at Cube to ensure a positive and rewarding experience for our guests. You will be responsible for developing relationships with guests, managing reservations, assisting guests' questions, and handling any issues that may arise during their stay.We are looking for motivated and passionate...


  • Singapore GOODWOOD PARK HOTEL Full time

    As a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: Welcoming guests in a friendly, prompt, and professional manner.Registering guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that may...


  • Singapore Shangri-la Hotel Limited Full time

    At Shangri-La Singapore we are a heart-warming family. We share something powerful â€' our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing...


  • Singapore GOODWOOD PARK HOTEL Full time

    As a Guest Relations Officer, you will be one of the first point of contacts for all of our guest. You will be responsible for: Welcoming guests in a friendly, prompt, and professional manner.Registering guests, issue room keys, provide information on hotel services and room location.Communicate any outstanding guest requests or issues to management that...

  • Guest Relations Host

    4 weeks ago


    Singapore Iconic Locations Singapore Pte. Ltd. Full time

    Customer Focus:Demonstrates a strong commitment to customer satisfaction. Anticipates customer needs, providing personalized service.Responsibilities:Make reservations for guests.Address guest inquiries and resolve issues promptly.Ability to handle cashiering unsupervised.Use appropriate language, tone, and non-verbal cues to convey messages...

  • Guest Relations Agent

    4 weeks ago


    Singapore Singapore Marriott Tang Plaza Hotel Full time

    JOB SUMMARYWork closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests'.JOB DUTIES AND RESPONSIBILITIESEnsure all Standard...


  • Singapore 33CLUB PTE. LTD. Full time

    Roles & Responsibilities· Warmly welcome and greet our members and their guests to our Club.· Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests, and inquiries· Attend to phone inquiries and ensure all reservations are confirmed· Maintain good guest relations at all times· Attend to the needs of the...


  • Singapore Harbour Ville Pte. Ltd. Full time

    Looking for a job that enable you to study and work at the same timeOur company is sponsoring for a Part-time Hospitality Diploma course that enable you to do that.Job DescriptionReview arrival/departure guest listsAttend to special guests (e.g. VIPs) and answer their inquiriesProvide information about amenities, area and venues and promote...


  • Singapore 33club Pte. Ltd. Full time

    . Warmly welcome and greet our members and their guests to our Club.. Provide good customer service and respond efficiently and tactfully to guests' complaints, requests, and inquiries. Attend to phone inquiries and ensure all reservations are confirmed. Maintain good guest relations at all times. Attend to the needs of the customers professionally. Ensure...


  • Singapore La D'oro Pte. Ltd. Full time

    Job DescriptionWe are looking for outgoing and dynamic individual to join us as Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in greeting...


  • Singapore Mizuki F & B Pte. Ltd. Full time

    Job Description :We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure prompt and polite service in...

  • Guest Service Agent

    4 weeks ago


    Singapore Carlton City Hotel (singapore) Pte. Ltd. Full time

    Job Responsibilities1. Performs the check-in and check-out process in a friendly and efficient manner.2. Performs cashiering duties.3. Responsible for the issuance of guest room keys.4. Performs blocking of rooms.5. Coordinates with Housekeeping team on room status.6. Responsible for updating of guest data and other information in the Opera PMS system.7....


  • Singapore HARBOUR VILLE PTE. LTD. Full time

    Roles & ResponsibilitiesLooking for a job that enable you to study and work at the same time?Our company is sponsoring for a Part-time Hospitality Diploma course that enable you to do that.Job Description Review arrival/departure guest lists Attend to special guests (e.g. VIPs) and answer their inquiries Provide information about amenities, area and...


  • Singapore Singapore Marriott Tang Plaza Hotel Full time

    JOB SUMMARYWork closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.JOB DESCRIPTIONMonitor room assignments to ensure...


  • Singapore MIZUKI F & B PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description :We are looking for outgoing and dynamic individual to join us as Restaurant Guest Relations Executives!Responsibilities:Work closely with the managers in front desk operations managementAnswer calls, note down booking reservations and update accordinglyCoordinate private events for large group reservationsEnsure...