Salesforce Manager

3 weeks ago


Singapore Spraoi Software Services Pte. Ltd. Full time

Responsibilities:
. Offers best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy.
. Leads technical requirements gathering or design workshops to derive the envisioned solution along with detailed architecture design and technical specifications.
. Provides Salesforce architecture design expertise in integrating the Salesforce solution to client's ecosystems.
. Provide Solution Blueprinting, mapping Salesforce features to Business requirements. In line with the 80:20 rule.
. Provide technical governance and risk management during presales and delivery
. Develop creative solutions that solve our client's business and technical problems.
. Leads and facilitates project delivery to define business, functional, and technical requirements.
. Capable of defining business processes using CRM & SFDC best practices
. Provide coaching and establishing standards to development team during the implementation phase.
. Preparation of Demonstration, orchestrating Proof of Concepts and benefit realization
. Manages direct reports and mentors junior team members
. Engagement with clients' stakeholders to understand their needs, provide meaningful solutions and build strong relationships to be the trusted partner.
. Perform solution effort sizing and define delivery plan.
. Assess, advocate for and approve external technologies, such as Salesforce AppExchange packages, for their suitability.
. Engage in practice development initiatives and runs knowledge sharing forum.

Requirements:
. Bachelor's degree in Computer Science, Information Technology, or related field.
. Minimum of 10 years of hands-on experience with Salesforce development and architecture.
. Extensive experience with Salesforce OMNI Studio, including configuration, customization, and integration.
. Familiarity with the public sector solution and industry.
. Work closely with the client to understand their requirements and preferences regarding the UI built using Flexcards and Omniscripts.
. well-versed in OmniStudio to guide decisions related to the user interface (UI) transition.
. OmniStudio certifications is a plus.
. Proven expertise in designing and implementing scalable and high-performance solutions on the Salesforce platform.
. Strong knowledge of Salesforce configuration, customization, and integration.
. Excellent problem-solving and troubleshooting skills.
. Salesforce certifications such as Certified Application Architect, Certified System Architect, or Certified Technical Architect are highly desirable.
. Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders.


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