Senior Salesforce Consultant

2 months ago

Singapore VISEO ASIA PTE. LTD. Full time
Roles & Responsibilities

We are currently looking for a Senior Salesforce Consultant to join our team. You will be working on projects comprising of multi-disciplinary team members engaged in a range of projects across different business verticals. Candidates for this role should possess strong Salesforce knowledge in the Service clouds as well as possessing experience in implementing Salesforce within a broader Enterprise business applications landscape.

The Salesforce Consultant supports pre-sales activities and end-to-end implementation delivery. This includes developing a comprehensive understanding of the Client’s requirements and based on Salesforce product expertise and best practices, designing and delivering a robust Salesforce solution that meets/exceeds requirements and supports the business objectives.


Responsibilities

  • Conduct workshops with the clients (gathering requirements, demos, reviews etc)
  • Capture, understand and analyse client user requirements and objectives
  • Performs “As-Is” and Fit/Gap analyses to align the Salesforce technology’s offerings and capabilities to the Client business needs and advising client on solution options/offerings
  • Design and conceptualize business solutions to support client needs
  • Engage internal implementation team on client requirements, solution design, build, testing and solution delivery
  • Develop and deliver documentation deliverables across the project phases (BRD, FSD, Test cases, Training materials etc)
  • Conduct testing and training on implemented solution
  • Forging trusting relationships with team members and client stakeholders
  • Providing support in a pre-salescapacity (demos, proposals)
  • Continually improve knowledge and expertise on Salesforce.com solutions

Profile

  • Minimum 9-12 years of Salesforce Experience
  • Experience working in IT Consulting companies
  • Client engagement experience in Singapore and APAC region
  • Good exposure to Retail and E-commerce industry
  • Good analysis, critical thinking and solution designing skills
  • Effective presentation and communication skills (written and oral)
  • Working experience and knowledge in the related IT field is expected for this position, preferably in: Consulting, Project Management, CRM, E-commerce and order management, Cloud Technologies, Systems Integration
  • Highly motivated, resourceful and success oriented
  • Able to work in a multi-discipline, multi-cultural and multi-geolocation team
  • Salesforce Service Cloud Certifications are good to have
  • Travel and overseas posting for mid-to-long term to be expected

Tell employers what skills you have

CRM
Salesforce.com Implementation
Salesforce.com
Trusting Relationships
Salesforce
Critical Thinking
Presales
Software Engineering
Systems Integration
Data Integration
Test Cases
Salesforce.com Consulting
Forging
SQL
Project Management
Communication Skills
Consulting
implemented Salesforce
Salesforce Lightning
Business Requirements

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