IT Support Assistant
3 weeks ago
Responsibilities
- Support of desktops and laptops computer hardware and software
- Common user applications and OS support (e.g. Windows OS, Microsoft 365, Outlook email client, MS Remote Desktop, client network connection issue, etc)
- Installation and preparation of computers for users
- Printers and scanners troubleshooting and reporting of issue to the vendor
- Lab computers connection to lab testing equipment setup
- User login accounts management (password reset, MFA setup, etc.)
- On-site servers and network devices first level troubleshooting (e.g. rebooting of network switches/access points/routers, power failure troubleshooting, VPN/Internet access issue)
- To collaborate with HQ IT team in IT related matters
- To collaborate with main IT support provider on IT issues
- Manage IT helpdesk system
- First level support of company phone system (PBX)
Requirements
- At least Higher Nitec in Information Technology or Computer Science
- Experience in supporting of user computer hardware, applications and network connection issues
- Able to communicate in effective written and spoken English
- Possess initiative and ability to work independently
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