Assistant Station Manager

7 days ago


Singapore Smrt Tel Pte. Ltd. Full time
Job Purpose

The Assistant Station Manager supports the day-to-day operations of the train station, which includes preparing the station for rail service, conducting security patrols at station premises and on train platforms, providing customer service, and performing duties in the Passenger Service Centre. He/She monitors commuter flow and manages crowds during peak hours and/or during service degradation. He/She carries out first-line recovery of station equipment and systems, performs the duty of an emergency train operator when required, and supports the implementation of procedures for rail incidents and/or emergencies. He/She also performs person-in-charge duties, manages access to the station, and assists in track access and procession by maintenance teams and/or service providers.

Responsibilities

Customer Service

  • Monitors and performs first level of maintenance for AFC equipment such as fare gates and ticketing machines
  • Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary
  • Monitors CCTV and makes necessary Public Announcements
  • Acknowledge and responds to alarm status e.g. MFT, ISCS, fire alarm, PEC, ESP activation, etc.

Platform and Train Operations Duties

  • Ensures passenger safety when commuters travel on escalators and boarding/alighting from train
  • Attends to incidents and alarms at the platforms and trains, and to carry out hand signalman duties when required
  • Assists in detrainment of passengers when required
  • Provides travel directions for passengers travelling within the train system
  • Operates or manned the train so as to provide quick response towards train faults and alarms, while ensuring that any delays are kept to the minimal

Concourse Duties

  • Carries out checks on illegally parked or abandoned bicycles or belongings
  • Conducts inspection and takes appropriate actions on passengers who use concession tickets illegally, travel without valid tickets, and those who flouts regulations, e.g. drinking, eating, and smoking in station premise

Administrative Duties

  • To liaise with cleaning personnel for station/toilet cleaning
  • Reports any equipment fault to the Station Manager and files the fault reporting through the Maintenance Management System (MMS)

Opening and Closing of Station

  • Opens and closes the station according to the timetable. Switches the station equipment on / off before / after traffic hours
  • Checks the station area for any passengers before closing of station
  • Facilitate track access during non-revenue hours, and checks for oil spills on the station platform tracks after the last Engineering Train had passed the station

Handles all train/station incidents and emergencies

  • Manages and reports all incidents and emergency situations relating to:
  • Staff and passenger (e.g. accident, assault, molest, etc.)
  • Trains (e.g. alarms, faults and manning of trains)
  • Passenger Service Centre (take local control of MFT functions due to failure of signalling equipment, responding to alarms/defects)
  • Stations (e.g. crowd control, fire, bomb hoax, flooding, etc.)
  • Checks and ensures that appropriate signs are put up during any rail incidents or delays to keep passengers updated of progress
  • Assist in service recovery during train service disruption
Qualifications & Work Experience
  • NITEC/Higher NITEC in Engineering discipline.
  • Able to perform 3 rotating shift work based on a duty roster.
Skills
  • Enjoys communicating with people and is service oriented.
  • Able to work in a fast-paced and customer-facing environment.
  • Possesses a service-oriented mindset and pleasant disposition.
  • Able to multi-task effectively when responding to station operation requirements

  • Station Manager

    7 days ago


    Singapore Smrt Tel Pte. Ltd. Full time

    Job PurposeBring a smile to busy commuters when they alight from the trains. Work in SMRT Thomson - East Coast Line (TEL) Stations, Drive Trains ensure people get to their destination safely and on time.As a Station Manager (SM), you shall lead the Assistant Station Managers (ASM) to run the TEL station. You shall inform, assist, guide passengers in need,...


  • Singapore Smrt Trains Ltd. Full time

    Job PurposeAssistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.Station Duties Assistant Station Manager supports the day-to-day station operations. These include preparing the...

  • Assistant Station Manager, Circle Line

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore SMRT TRAINS LTD. Full time

    Roles & ResponsibilitiesJob PurposeAssistant Station Manager works in a fast-paced and customer-facing environment and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to station operation requirements.Station DutiesAssistant Station Manager supports the day-to-day station operations. These...

  • Assistant Station Manager, Circle Line

    Found in: beBee S SG - 3 weeks ago


    Singapore SMRT TRAINS LTD. Full time

    Duties & ResponsibilitiesThe Assistant Station Manager is responsible for Station and Train duties: Man or drive the PV according to duty roster plan and when assigned by supervisors.Coordinate and respond to all emergency situations in the train with instruction from Operations Control Centre (OCC).Conducting security patrol in the train and reporting...

  • Manager Assistant

    Found in: beBee S SG - 6 days ago


    Singapore Cheers Holdings (2004) Pte Ltd Full time

    To assist Station Manager in achieving the following roles and responsibilities: Supervise and coordinate daily operations, including fuel sales, inventory management, cash handling and facility management. Ensure compliance with safety and environmental regulations. Recruit, train and manage a team of staff. Assign duties, schedule shifts, payroll...

  • Manager Assistant

    Found in: Talent SG 2A C2 - 1 week ago


    Singapore Cheers Holdings (2004) Ptd Ltd Full time

    To assist Station Manager in achieving the following roles and responsibilities:•Supervise and coordinate daily operations, including fuel sales, inventory management, cash handling and facility management. Ensure compliance with safety and environmental regulations.•Recruit, train and manage a team of staff. Assign duties, schedule shifts, payroll...


  • Singapore SMRT Corporation Full time

    Job PurposeThe Assistant Station Manager supports the day-to-day operations of the LRT stations. He works in a fast-paced and customer-facing environment, and possesses a service-oriented mindset and pleasant disposition. He is able to multi-task effectively when responding to train, station and wayside operation...


  • Singapore Sbs Transit Rail Pte. Ltd. Full time

    Responsibilities:Assist Station Manager in efficient and effective operation of the station, and in the delivery of a quality customer serviceYou will render assistance to passengers, dealing with emergencies calmly and effectively in publicHandle all problems and matters that may arise in the day-to-day station and train operations. This includes monitoring...

  • [DTL] Assistant Station Manager

    Found in: Talent SG 2A C2 - 2 days ago


    Singapore SBS TRANSIT RAIL PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Assist Station Manager in efficient and effective operation of the station, and in the delivery of a quality customer service You will render assistance to passengers, dealing with emergencies calmly and effectively in public Handle all problems and matters that may arise in the day-to-day station and train...

  • Assistant Station Manager, SMRT Thomson-East Coast Line

    Found in: beBee jobs SG - 2 weeks ago


    Singapore SMRT TEL Full time

    Duties & ResponsibilitiesThe Assistant Station Manager is responsible for Station and Train duties: Monitors and performs basic maintenance for AFC equipment such as fare gates and ticketing machines. Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary. Monitors CCTV and makes...

  • Assistant Station Manager, SMRT Thomson-East Coast Line

    Found in: beBee S SG - 2 weeks ago


    Singapore SMRT TEL Full time

    Duties & ResponsibilitiesThe Assistant Station Manager is responsible for Station and Train duties: Monitors and performs basic maintenance for AFC equipment such as fare gates and ticketing machines. Assists passengers with fare-related and directional enquiries, attends to unwell passengers and render first aid when necessary. Monitors CCTV...

  • 🧑‍🍳Station Chef

    Found in: beBee S SG - 3 weeks ago


    Singapore MCI CAREER SERVICES PTE LTD Full time

    Job benefits: Start 10:30am to end 11pm (1 hour break provided)Flexibility in work is key to creation of interesting good foodJob scopes:In-charge of your station to prepare the food in accordance to company standardWork with other station chefs to complete the dishes when requiredAssist head chef to maintain the inventory stockpile so that there are no...

  • Pump Attendant

    Found in: beBee S SG - 3 weeks ago


    Singapore WORKLE PTE. LTD. Part time

    Shift Work AND FLEXIBLE TIMINGSWEST OR CENTRAL AREA!!Job Scope: Main role is to assist customers fill up their vehicles in the petrol station.To assist customers on their vehicle needs.Requirements: Able to commit and work independently.Only SingaporeansCome join us now!  EA Personnel Name: Tracia LingEA Personnel Registration Number: R1761270EA...

  • Senior Engineer

    Found in: beBee S SG - 2 weeks ago


    Singapore HQ Scoot Pte Ltd Full time

    locationsSingapore HQtime typeFull timeposted onPosted Todayjob requisition idR0004181SummaryThe Senior Engineer, Line Station is required to support line station flight certification. The main job scope for this role is to perform day-to-day EOB duties, handle CRS certification for transit, refueling, component change and defects rectification at overseas...


  • Singapore Keppel Networks Pte. Ltd. Full time

    Job DescriptionThe responsibility of this position is to oversee and closely manage Keppel's submarine cable landing infrastructure and equipment which includes the following activities.To plan and make ready the cable landing station infrastructure ready to meet the Ready For Installation Date of new submarine cable system projects by working with the cable...


  • Singapore Gates Pcm Construction Ltd. Full time

    ..Benefits : Basic Pay + Allowances + OT + Annual Leave..The WTSS/GS is to manage safe pedestrian track access and Engineering Consist (EC) or Passenger Vehicle (PV) movements at the project's Defined Areas (DA) within the station/depot.(a) Perform duties of a WTSS/GS, at the temporary staging area, depot or mainline environment.(b) Enforce the rules and...


  • Singapore Greensafe International Pte. Ltd. Full time

    Description: Perform duties of a Works Train Station Supervisor /GS, at the temporary staging area, depot or mainline environment.Enforce the rules and regulations as trained in accordance with the Works Train Manual.Ensure safe movement of Engineering Consist/Passanger Vehicle inside the Defined Areas of mainline station trackside and depot.Ensure safe...

  • Senior Manager, Cable Landing Stations

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore KEPPEL NETWORKS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionThe responsibility of this position is to oversee and closely manage Keppel's submarine cable landing infrastructure and equipment which includes the following activities. To plan and make ready the cable landing station infrastructure ready to meet the Ready For Installation Date of new submarine cable system projects...


  • Singapore Keppel Full time

    JOB DESCRIPTIONThe responsibility of this position is to oversee and closely manage Keppel's submarine cable landing infrastructure and equipment which includes the following activities.To plan and make ready the cable landing station infrastructure ready to meet the Ready For Installation Date of new submarine cable system projects by working with the cable...

  • Petrol Station Cashier

    Found in: Talent SG 2A C2 - 5 hours ago


    Singapore WORKLE PTE. LTD. Full time

    Roles & Responsibilities Location: Pasir Panjang Able to commit for shift duties Full time position 6 days work week Job Duties: Assist customers in finding products and provide information. Maintain cleanliness and organisation. Restock shelves and ensure products are properly labelled with prices. Inventory management and stocktaking.EA License No:...