Strategic Account Operations Director

3 weeks ago


Singapore Crane Worldwide Logistics (s) Pte. Ltd. Full time

Job Requirements

Communication:

  • Building and maintaining daily and long-term relationships with vendors is a crucial aspect of the role that directly impacts account growth and retention strategies.
  • Coordinating support services globally, demonstrating your ability to manage diverse teams and deliver results on a global scale.
  • Conducting regular internal and external business reviews with team members in all regions and with Executive Sponsors.
  • Working with internal company resources to achieve business goals, maintain client satisfaction, and ensure that the company's speciality services support client needs while achieving acceptable margins.
  • Provide strategic direction, support, and coaching to team members and evaluate their performance while overseeing and resolving employee relations issues.
  • Managing a highly skilled team of employees.
  • Engaging in all strategic RFQ opportunities.
  • Ensuring timely and thorough administration of ISO Compliant corrective processes from defect awareness to corrective action implementation and completion.
  • The role will involve 50% client-facing activities.

Financial:

  • Ensures that processes and performance are consistent, allowing the company to scale and grow effectively
  • Manages costs and revenue to ensure that the assigned account(s) achieve their Earnings before Interest, Depreciation, Taxes and Amortization (EBIDTA) targets
  • Ensures global compliance with the collections process to invoice customers correctly and collect payments on time
  • Maintains accounts receivable (AR) below a specific percentage per the company's goals.

Skills and Qualifications

  • Proven ability to build and maintain professional relationships.
  • Strong leadership skills with experience managing global teams.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with a focus on operational efficiency.
  • Financial acumen with experience managing budgets and revenue.
  • Ability to engage in client-facing activities and business development.

Education and Experience

  • Bachelor's degree in Business, Logistics, or related field.
  • Significant experience in a senior operations role within the logistics industry.


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