Customer Experience Specialist – English

7 days ago


Singapore Agoda Full time

Get to Know our Team:

Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing more than answering phone calls or replying to emails, our specialists actively look for ways to improve our customer's experience. We quickly adapt to challenges by collaborating with other teams and experimenting on everything we can. This has allowed us to develop new and effective products that produce meaningful results and continue to drive Agoda's business performance. Our Customer Support Team serves a daily role in contributing to a core strength and service of Agoda with a clear vision and a focus on efficient and satisfying customer support.

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit Customer Experience Specialists to be based in ourSingapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you'll get to:

  • Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
  • Professionally handle high volume of inquiries from clients and customers.
  • You will be accountable for meeting individual (KPIs) and team goals.
  • Understand and deliver business strategies and improve customer services through the execution of self-service.
  • Continuously identify work process improvements.
  • Communicate to Team Leaders and (or) Manager.
  • Perform office-based administrative duties whenever required.
  • Must demonstrate high degree of integrity and confidentiality - Maintain confidentiality of customer information at all times.
  • Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you'll Need to Succeed:

  • Good command of written and spoken English to handle English speaking customers.
  • Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused.
  • Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
  • Analytical thinking and high problem-solving skills.
  • Stress tolerance and able to work under pressured environment.
  • Able to work on rotational shifts between 8am to 10pm SIN time including Public holidays.

It's Great if you have:

  • Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats.

In return, Agoda will:

  • Competitive salary
  • Young and dynamic multinational team
  • Possibility to travel
  • Career opportunity regarding lateral moves within CEGteams and global locations as well as other departments within the company
  • Continuous learning & development through corporate training programs
  • Modern working environment

No relocation & visa support for this role.

You can read more about our hiring process in below article:



  • Singapore The Education Experience Learning Centre Pte. Ltd. Full time

    English Teaching SpecialistLocation: TampinesWe are looking for passionate educators from the education industry with a strong foundation in the English Language to join us as classroom 'influencers'.Our Ideal Candidates:. Candidates must be deeply passionate about inspiring young minds. Has excellent communication skills and thrives in a team environment....

  • English Teaching Specialist

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore THE EDUCATION EXPERIENCE LEARNING CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesEnglish Teaching SpecialistLocation: TampinesWe are looking for passionate educators from the education industry with a strong foundation in the English Language to join us as classroom "influencers".Our Ideal Candidates:· Candidates must be deeply passionate about inspiring young minds· Has excellent communication skills and...

  • English Teacher

    7 days ago


    Singapore Phi Learning English Pte. Ltd. Full time

    English teacher (primary and secondary level)To teach primary school English (P1-P6) and develop a curriculum for lower primary English (P1 and P2)ORTo teach secondary school English (S1-S4) based on the local syllabus (1184)Candidate should ideally have 1-2 years of experience teaching local syllabus English.Fresh grads are welcome. We are looking for fun...


  • Singapore Agoda Full time

    Get to Know our Team:Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing...


  • Singapore Write Edge Learning Centre Pte. Ltd. Full time

    It's an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as Centre Managers / Full Time Customer Support Specialist.As part of our Customer Support team, you can...


  • Singapore Agoda Company Pte. Ltd. Full time

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...


  • Singapore Myrepublic Broadband Pte. Ltd. Full time

    RoleWe are looking for an enthusiastic and dedicated customer experience specialist to enhance our customer experiences at Myrepublic. You will be tracking all points of customer engagement and will be the point of contact for local Customer service support requirements ,addressing customer queries, and identifying ways to improve our customer services. It...

  • English Language Teacher

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore USE ENGLISH TODAY PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesJOB CRITERIA CELTA, TESOL,or TEFL certification Minimum 1 year of teaching experience in English Language programs (ESL/EFL) Computer Literate – Microsoft Word, Internet ability Experienced in the teaching of adults Specialization in any of the following areas: reading, speaking and listeningJOB...


  • Singapore Teleperformance Full time

    Customer Support SpecialistIf you live in the city of Bogotá and have an English level of B2 (80%), we want to offer you to work in our social media vacancy with one of the most important social media networks globally. Your job objective is to help users to solve questions about the platform's functioning.You will work in multichannel customer support...


  • Singapore Use English Today Pte. Ltd. Full time

    Roles & ResponsibilitiesJOB CRITERIACELTA, TESOL,or TEFL certificationMinimum 1 year of teaching experience in English Language programs (ESL/EFL)Computer Literate â€' Microsoft Word, Internet abilityExperienced in the teaching of adultsSpecialization in any of the following areas: reading, speaking and listeningJOB RESPONSIBILITIESPrepare and deliver...


  • Singapore, Malaysia Teleperformance Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -1....


  • Singapore Creative Campus: Learning With Latitude Pte. Ltd. Full time

    Calling all English enthusiasts! Are you passionate about shaping young minds, or looking for an engaging and fun environment to share your love of the languageCreative Campus is expanding its academic team. We are seeking like-minded, dynamic and dedicated English teachers to join us in Far East Shopping Centre and Parkway Parade.As an English Specialist...

  • Patient Experience Associate

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore SINCERE MEDICAL SPECIALIST CENTER PTE. LTD. Full time

    Roles & ResponsibilitiesSincere Healthcare Group is seeking for Patient Experience Associate (Mandarin Speaking) to join our dynamic team in Singapore.Duties and ResponsibilitiesPatient Fronting Responsibilities Be the welcoming face of our specialist center, greeting and assisting patients with warmth and professionalism. Proactively engage with...


  • Singapore Sincere Medical Specialist Center Pte. Ltd. Full time

    Sincere Healthcare Group is seeking for Patient Experience Associate (Mandarin Speaking) to join our dynamic team in Singapore.Duties and ResponsibilitiesPatient Fronting Responsibilities Be the welcoming face of our specialist center, greeting and assisting patients with warmth and professionalism.Proactively engage with patients, providing assistance,...


  • Singapore Teleperformance Full time

    What We're Looking for Why TPWe are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work in Colombia and the world. We don't stop innovating and we always go beyond.Make a difference with the TOP Team!What you'll do as a...


  • Singapore Teleperformance Full time

    What We're Looking for ⬇️Why TPWe are experts in global digital business services in 100 countries with nearly 500,000 Teleperformers around the world! Great Place To Work® has certified us as one of the best places to work for in Perú and the world. We don't stop innovating and we always go beyond.Are you ready to be part of the TOP teamWhat you'll do...

  • Customer Experience Specialist-GSI

    Found in: beBee jobs SG - 4 days ago


    Singapore Grundfos Full time

    Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation?Look no further and join the Administration team at Grundfos Singapore What is the Job all about?This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually.You will be reporting to...

  • Customer Experience Specialist-GSI

    Found in: beBee S SG - 4 days ago


    Singapore Grundfos Full time

    Looking to work with energy reduction solutions in a global organization committed to sustainability and innovation? Look no further and join the Administration team at Grundfos Singapore!   What is the Job all about? This job will be responsible for ensuring customer experience when visiting Grundfos Singapore (GSI) onsite or virtually. You will be...

  • Customer Success Specialist

    Found in: Talent SG 2A C2 - 7 days ago


    Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic.As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...


  • Singapore Digipixel Pte. Ltd. Full time

    We are seeking a game customer service specialist based in Singapore to support our global user communities.Job responsibilities:Provide customer service support and technical or game issue resolution via email, chat and other online social media platforms. (Google play, Apple store,Steam community and comments,Facebook main page,Discord...