Assistant Development Partners
4 weeks ago
The candidate will play a key role in managing the public enquiries received from members of public and leveraging on data to draw insights on the needs and immediate concerns of enterprises. The candidate will also support service quality improvement processes and system administration work related to Enteprise Singapore's public touchpoints and SME Centres
What you will be working on
- Review and respond to public enquiries in a timely manner
- Work with internal/external stakeholders to provide responses to complex public enquiries
- Work with external vendor to troubleshoot and improve enquiry management system
- Review of Enterprise Singapore's public touchpoints and initiate process improvement
What we are looking for
- Excellent written, verbal communication and presentation skills
- Strong interperson skills with the ability to effectively engage internal/external stakeholders
- Independent, customer-oriented and self-driven team player
- Able to multi-task and manage multiple projects while keeping to service standards
- Able to think critically to identify new improvements for existing processes and systems.
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