Technical Support Engineer

3 weeks ago


Singapore The Supreme Hr Advisory Pte. Ltd. Full time

Location: Henderson Road

Working Hour: Mon to Fri 9AM - 6PM

Salary: $4,000 - $4,800

Job Scope

  • be the primary technical contact for customers
  • Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services
  • identify and translate customers' requests
  • handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
  • Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
  • Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
  • provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers
  • Occasionally promote to customers, technical training sessions and sales of spare parts and repairs
  • Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
  • be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
  • identify potential sales opportunities and forward the information to the sales teams.
  • Identify the spare parts needed for Sales team to quote to customer
  • Recommend spare parts needed for regular maintenance/during troubleshooting
  • Acts as last form of technical checks to make sure the spares quoted is according to customer's requirement
  • curb warranty costs.
  • be responsible for the collection of outstanding payments for the Customer Service department
  • maintain proper records of interaction with customers within the CRM tool
  • control offers and order confirmation as per applicable procedures

Requirements

  • Have 3 to 5 years of experience in Mechanical Engineering.
  • Marine engineering with mechanical knowledge will also be considered.
  • Degree in Mechanical Engineering
  • Be willing to travel if needed.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279



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