Technical Support Engineer

4 weeks ago


Singapore Ps Manpower Pte. Ltd. Full time

Title: Technical Support Engineer

Responsibilities:

- Customer Support: Assist customers with audio system issues via various channels.

- Problem Resolution: Diagnose and resolve hardware and software issues promptly.

- Product Knowledge: Stay updated with audio technology advancements and product offerings.

- Documentation: Create and maintain technical documentation for customer assistance.

- Training and Education: Conduct training sessions for staff and customers on audio equipment usage.

- Quality Assurance: Perform quality checks on audio equipment and gather customer feedback.

Asset Management:

- Inventory Tracking: Maintain detailed records of organization assets.

- Lifecycle Management: Monitor assets from acquisition to disposal.

- Maintenance and Compliance: Implement regular maintenance schedules and ensure compliance.

- Risk Management: Identify and mitigate potential risks associated with assets.

- Inventory Control: Maintain an organized inventory of production-related items.

- Equipment Checkout/Return: Facilitate equipment checkout and return process.

Other Duties:

Perform any other duties as assigned.

Requirements:

- Minimum Diploma in Audio Engineering, Electronics & Communications.

- 3-5 years experience in Live Sound mixing.

- Ability to provide technical support in pre- and Post Sales Activities.

- Knowledge of Professional audio products is advantageous.

Location: Hougang

5 Days Work Week



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