Apple MAC Support Engineer

4 weeks ago


Singapore Far Stream Technologies Pte. Ltd. Full time
Job Description:

The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.

Responsibilities:
  • Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
  • Provide fault resolution and escalation (Level 1, 2 and 3).
  • Ensure Industry best practices in IT are adhered to and can withstand audits.
  • Maintain accurate documentation on of all process and escalation.
  • Prompt service report as well as Routine maintenance report.
  • To perform other IT related duties when assigned by the management.
Desired Skills & Experience:
  • Experience with on-site deployment, debugging and customer support.
  • Communicate fluently in English - spoken and written.
  • Resourcefulness, ability to problem-solve in a systematic approach.
  • Good organization skill and able to work independently.
  • Possess the right attitude to learn and execute with sense of urgency.
  • 3-8 years of experience in relevant MAC and System support.
  • Managed Enterprise Customer with more than 100 MAC user environment.
  • Well Trained in Microsoft M365 service with focus on Intune implementation.
Technical Competency:
  • Technical scope (Back-end) with strong MAC setup and debugging.
  • Automated logging, usage report generation and bug reporting.
Education:
  • ITE / Diploma in Engineering or Information Technology preferred but not essential.
  • Senior candidate that are looking for a new career role are welcome to apply.
  • Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.

.We regret that only shortlisted candidates will be notified.



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