Apple MAC Support Engineer
Found in: Talent SG 2A C2 - 2 weeks ago
Job Description:
The MAC Support Specialist / Engineer role is to provide technical support to our enterprise customers. The ideal candidate will be deployed offsite and will be on a 5-day work week schedule. He/She will be grown to lead a team if the performance is outstanding.
Responsibilities:- Attend to issue escalation in context to Apple MAC OS device (eg: Laptop and Desktop).
- Provide fault resolution and escalation (Level 1, 2 and 3).
- Ensure Industry best practices in IT are adhered to and can withstand audits.
- Maintain accurate documentation on of all process and escalation.
- Prompt service report as well as Routine maintenance report.
- To perform other IT related duties when assigned by the management.
- Experience with on-site deployment, debugging and customer support.
- Communicate fluently in English - spoken and written.
- Resourcefulness, ability to problem-solve in a systematic approach.
- Good organization skill and able to work independently.
- Possess the right attitude to learn and execute with sense of urgency.
- 3-8 years of experience in relevant MAC and System support.
- Managed Enterprise Customer with more than 100 MAC user environment.
- Well Trained in Microsoft M365 service with focus on Intune implementation.
- Technical scope (Back-end) with strong MAC setup and debugging.
- Automated logging, usage report generation and bug reporting.
- ITE / Diploma in Engineering or Information Technology preferred but not essential.
- Senior candidate that are looking for a new career role are welcome to apply.
- Other Technical Certification (eg: Microsoft, MAC, etc) will be advantages.
*We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
Apple MacOS
Mac
Troubleshooting
Customer Support
Apple iOS
Apple Certified
Desktop Support
Information Technology
Logging
Windows
Debugging
Able To Work Independently
Technical Support
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