Retirement Ben. Manager, APAC

3 weeks ago

Singapore Amazon Asia-pacific Holdings Private Limited Full time

Amazon.com is seeking a Pension specialist to join the International Retirement and Savings Team in Singapore. This hands-on individual contributor role will partner extensively with internal stakeholders and external partners/vendors to execute on all pension plan matters and regulatory requirements for our International APAC retirement programs covering 140,000+ Amazonians.

Qualified candidates will need to have prior pension/retirement program management experience and the ability to utilize data to make recommendations for improvements that will benefit our employees. This candidate will be responsible for the administration, governance, committee/fiduciary oversight implementing and measuring operational and control mechanisms to ensuring plan's governance is operating within local regulations across our APAC countries. Working with Benefit Teams/HR to recommend plan design changes review and recommend changes to investment performance, costs and charges, and overall plan SLA performance.

The ideal candidate must have strong critical thinking skills, superior attention to detail with sound judgement, highly organized, analytical, excellent written and verbal communication skills, the ability to prioritize work in a fast-paced and ambiguous environment, and have a strong passion for customer service.

The position is based at our headquarters in Singapore. International travel will be required.

Key job responsibilities

  • Program Management - Develop and implement solutions that improve the overall financial wellbeing of our employees through bench-marking plan strategies, investment performance monitoring and vendor communication strategies. Support strategic initiatives and objectives, providing an optimal employee experience and scaling to support future business growth. Participate in and/or lead local RFI/RFPs with working groups consisting of Amazon internal business stakeholders.
  • Corporate Governance - Develop and implement a global framework for a corporate governance structure and committee level advisement, ensure local plans are administered in compliance with plan documents and applicable regulations, identify and build a comprehensive and sustainable compliance review for existing and new retirement plans, monitor program costs, advise on current trends and global best operational practices.
  • Compliance - Manage and execute on international retirement/savings related projects, audits and compliance reviews, performing or managing audits, and communicating findings, results, and remediation plans. Identify potential areas of compliance vulnerability and risk, develop and execute on corrective action plans to resolve issues, and recommend how to avoid or handle similar situations in the future. Track and monitor new regulations and ensure compliance with international retirement plans. Create and manage project plans to ensure all deadlines are met.

Basic qualifications

  • Bachelor's degree
  • 5+ years of global benefits/retirement compliance, program management, international benefits appeals, plan exceptions and escalations
  • Demonstrated bias for action with strengths in problem solving, issue-resolution, ability to work in an ambiguous and deadline-driven work environment, attention to detail and ability to multi-task
  • Excellent verbal and written communication skills, including the proven ability to effectively manage, influence, negotiate and communicate with business partners and teams
  • Excellent project management skills with a proven ability to design workable solutions, manage multiple initiatives simultaneously, prioritize workloads, meet deadlines and drive projects to successful implementation
  • Strong business judgment and a practical, common sense approach to solving complex problems
  • Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic
  • Strong analytical and data gathering skills (including Excel and database analysis)
  • Demonstrated passion for delivering a great customer experience
  • Experience developing policies and supporting documentation

Preferred qualifications

  • 6+ years of global benefits/retirement compliance and program management
  • Experience influencing senior leaders, in partnership with cross functional business leaders, to gain approvals on proposals and recommendations
  • Proven track record of working effectively with people across a large, complex organization to create and launch innovative, successful solutions
  • Strong business judgment and a practical, common sense approach to getting things done.
  • Flexibility, sharp organizational and process-oriented skills, and a self-starting work ethic
  • Strong analytical and data gathering skills (including Excel and database analysis)

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