Lead Management, I

2 weeks ago

Singapore Zebra Technologies Asia Pacific Pte. Ltd. Full time

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line-reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence-delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible-for our people, our customers, and the world.

The Lead Management I is responsible for being the centralized point of contact for end-user customers.This position handles inbound (pre)sales related calls, chats, web inquiries, and emails from prospects or customers, and qualifies leads and allocates them to sales teams or channel partners based on the country and product division and consequently ensures appropriate follow up action is taken.

Responsibilities:

Essential Duties and Responsibilities:

  • Provides handling for all end-user customer inquiries (phone, email, chat, webform, tradeshow
    and social media) tracks all transactions in the lead management system
  • Ensures Zebra's sales resources and partners receive qualified and comprehensive leads
  • Ensures all inquiries are followed up and their status updated in the system to secure marketing
    database and reporting accuracy
  • Supports Sales/Partners by updating leads and data in the system on their behalf, assists with
    Allocation and program system rules
  • Quality and complete data in the system
  • System training to Sales & Partners

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

Qualifications:

  • Minimum Education: High-School/BA
  • Minimum Work Experience (years): NA
  • Team workerAction oriented
  • Customer focused
  • Results driven
  • Strong problem solving
  • Excellent time and task management
  • Ability to multitask
  • Excel/PowerPoint
  • Strong communications skills both spoken and written, strong negotiation & selling skills
  • Able to communicate in Japanese as the role will require frequent communication with customers in Japan who may not fluent in English
  • Strong interpersonal and communication (written and verbal) skills
  • Calm and confident telephone manner

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